OpenText Suite Specialist - Mumbai

Zoho; Mumbai; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Zoho in Mumbai seeks an OpenText Suite Specialist to drive implementation, enhancement, and 24/7 operational support of enterprise OpenText ECM ecosystems (Content Server and Extended ECM). The role blends technical architecture, development, business analysis, and robust incident management to ensure high availability and seamless integration.

Key responsibilities include translating business requirements into technical designs, managing sprint backlogs, and overseeing security, patching, and

Qualifications

• Versatile OpenText Suite Specialist with hands-on experience in enterprise OpenText ECM ecosystems.
• Ability to translate business requirements into technical designs and ECM solutions.
• Experience in incident management, 24/7 support, and client rollouts.

Responsibilities

• Architect & strategize OpenText ECM implementations and enhancements.
• Bridge IT and business stakeholders for end-to-end requirements and sprint backlogs.
• Manage GRC responsibilities, patching, and vulnerability management.
• Drive 24/7 incident queue resolution and health checks.
• Oversee client rollouts like Enterprise Scan and Enterprise Connect.

Skills

OpenText Suite

ECM architecture

Sprint management

Incident management

Tools

Tomcat/Java

OTDS

Content Server

Job description

About the client:

Join the Mumbai-based technology hub of a global insurance powerhouse, where innovation meets the stability of a leading international group. This captive IT organization serves as a critical engine for the group’s worldwide digital transformation, leveraging a startup-inspired mindset to build complex, customer-centric insurance solutions. We are currently facilitating the search for high-caliber talent to join this inclusive, performance-driven environment that offers structured career roadmaps, bespoke professional development, and the opportunity to impact a global value chain.

Designation : OpenText Suite Specialist (Business Analyst, Developer, Architect, & Support)

Requirements

About the Role:

We are seeking a versatile OpenText Suite Specialist to drive the implementation, enhancement, and 24/7 operational support of enterprise-grade OpenText ECM ecosystems (Content Server and Extended ECM). This consolidated role blends technical architecture, application development, business analysis, and robust incident management to ensure high availability, compliance, and seamless end-to-end business integration.

Key Responsibilities:

• - Architecture & Strategy: Translate business requirements into detailed technical designs and ECM solutions based on the OpenText platform, ensuring strict adherence to performance, security, audit, and monitoring standards.
• - Business Analysis & Sprint Management: Bridge the gap between IT and business stakeholders by managing end-to-end business requirements, defining sprint backlogs (PBIs/Bugs), and handling financial/organizational support topics (e.g., ML4 support).
• - Operations, GRC & Patching: Manage GRC responsibilities (Compliance, ONE Essentials), certificate management, third-party deployments (Tomcat/Java), vulnerability management, and OTDS/Content Server patching, installations, and updates.
• - Incident Handling & 24/7 Support: Drive L2/L3 incident queue resolution (data/permission issues), daily health checks, monitoring, capacity planning (CPU, RAM, storage), and participate in shift-based support for P1/P2 major tickets.
• - Testing & Client Rollouts: Execute comprehensive testing across all implementations, manage client rollouts (Enterprise Scan, Enterprise Connect, Viewers), and leverage knowledge of SAP-side customizations (OTEXBAS, OTEXRL, OTEXRM, Extended ECM).

Required Technical & Functional Expertise:

• - Core OpenText Stack: Content Server, Extended ECM, Document Pipeline, Remote Cache Server, Viewers, Core Archive, and OTDS.
• - Client & Add-on Components: Enterprise Scan, Enterprise Connect, Imaging/Intelligent/WebViewers, WebViewer, Rendition Server, and SAP Add-ons (OTEXBAS, OTEXRL, OTEXRM).
• - Infrastructure & Security: Tomcat/Java deployments, Certificate & Vulnerability Management, and system capacity monitoring.