Openings For Quality Analyst - Immediate joiners - Chennai

Hexaware Technologies; Chennai District; On-site; INR 350,000 - 520,000; Full time

Job summary

Hexaware Technologies in Chennai is seeking a Quality Analyst with inbound voice process experience. Tamil and English proficiency are mandatory; 2+ years of QA experience required.

Candidates with BPO background and 7QC expertise are preferred. Telecom exposure is a plus. Rotational night shifts and Chennai location apply. Immediate joiners to 30 days are welcome.

Qualifications

• 2+ years as Quality Analyst (on papers) required.
• English & Tamil language proficiency is mandatory.
• Strong knowledge in 7QC Tools, call audits, monitoring, calibration, feedback and coaching.

Responsibilities

• Experience in BPO and with 7QC is mandatory.
• Experience in international or domestic process (medical billing/healthcare not considered).
• Telecom industry experience is preferable.
• Provide active feedback to agents and generate audit trends without compromising targets in 80% of available time.
• Implement quality monitoring standards and monitoring ID movements/follow-ups towards improvement.
• Coordinate calibration sessions and adherence towards enhanced calibrated processes.

Skills

7QC Tools

Call audits

Call monitoring

Call calibration

Feedback coaching

Job description

Greetings From Hexaware technologies!!

Openings for Quality Analyst - international Process - Chennai

Must have exp from Voice background and inbound process (telecom or telecalling exp are considered)

(Non voice , sales, banking, KYC ,healthcare background exp will not be considered)

Role & responsibilities

• 2+ years on papers experience as Quality Analyst is required.
• English & Tamil language proficiency is mandatory.
• Strong knowledge in 7Qc Tools, Call audits, call Monitoring, Call calibration, Feedback & coaching ( sandwich method)
• Experience into BPO industry & experience with 7QC is mandatory.
• Expertise into international process or Domestic Process is mandatory(medical billing & healthcare domain not considered)
• Experience into Telecom industry is preferable.
• Providing active feedback to agents & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time.
• Implementing Quality Monitoring Standards & Monitoring ID movements/follow-ups taking corrective measures towards improvement.
• Coordinate for calibration sessions and adherence towards enhancing calibrated process.

Shifts: Rotational Shifts (night shift ) / Rotational Week offs

Location - Chennai

Language - Tamil (Mandatory)

Notice period: Immediate Joiner to 30 days preferred.