Openings For experienced chat and email - NTT DATA

NTT DATA, Inc.; Chennai, Coimbatore District; On-site; INR 279,000 - 469,000; Full time

Job summary

NTT DATA, Inc. is seeking a customer support professional to provide frontline chat and email service to policyholders and partners. You will log interactions in the CRM, identify needs, and escalate as needed, while maintaining product knowledge and confidentiality.

The role requires strong English communication, Windows/MS Office skills, and the ability to work night shifts. Training and mentoring duties are included as part of team collaboration.

Qualifications

• 1-4 years in international chat and email roles.
• English proficiency required.
• Willingness to work night shifts.

Responsibilities

• Provide front-line customer service via chat and email to policyholders, beneficiaries, agents, and internal customers.
• Process and log inquiries into the CRM system.
• Identify customer needs and escalate to relevant teams.
• Maintain up-to-date knowledge of insurance products and processes.
• Communicate professionally with internal and external customers to resolve issues.
• Coordinate training and mentoring for new team members.
• Ensure confidentiality of information.

Skills

Verbal communication

Written communication

MS Office proficiency

Attention to detail

Typing 35 wpm

Night shift ready

Education

Graduation with English

Tools

Salesforce CRM

MS Office

Job description

In these roles you will be responsible for:

• Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
• Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
• Processing and logging incoming chats/emails into the CRM system.
• Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
• Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
• Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
• Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
• Coordinating training and mentoring activities for new team members.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

Required Skills for this role include

• Possesses excellent verbal and written communication skills
• Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
• 2+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
• 2+ months of experience in a role that required you to communicate (verbal/written) effectively in a professional/office setting.

Typing speed of 35 wpm.

• Ready to work in complete night shifts
• Any Graduation with English as a compulsory subject.

• Ability to sit at a desk/remote for extended periods.
• Proficient with MS Office suites and leading CRM tools such as Salesforce

Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement."

Mandate ASK from candiadtes :

• Experience : 1-4 years in international chat and email
• location : both chennai and coimbatore
• shift : Night shift
• immediete joiners are highly preferred