Opening For Technical support engineer

Tekskills Inc.; Dadri; Sur place; INR 450 000 - 750 000; Plein temps

Résumé du poste

Tekskills Inc. in India seeks a service and product support professional for Treasury Management, providing assistance via phone and email, with minimal supervision.

You will identify, research, analyze and resolve complex problems where multiple non-standard solutions are possible, ensuring timely, first-call resolution. You will maintain up-to-date knowledge of products, services and policies, and perform tasks to mitigate risk by activating or deactivating high-risk product services and

Responsabilités

• Provides service and product support to Treasury Management via phone and email.
• Identifies, researches, analyzes and resolves complex problems with non-standard solutions.
• Prioritizes service issues to achieve first-call resolution for customers.
• Maintains up-to-date knowledge on products, services, systems and policies.
• Mitigates risk by activating/deactivating high-risk product services and reporting fraud.

Description du poste

Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.

• Provides service and product support to the Treasury Management segment via phone and email.
• Responsible for identifying, researching, analyzing and resolving complex problems where multiple non-standard solutions are available.
• Prioritizes service issues and ensures they are completed as first call resolution via a recognized / accepted resolution by the customers.
• Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.
• Perform tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, etc.) and reporting potential fraud or suspicious activity.