Opening For Technical support engineer

Tekskills Inc.; Chennai; Sur place; INR 350 000 - 600 000; Plein temps

Résumé du poste

Tekskills Inc. in Chennai, India, is seeking a Treasury Management support professional to provide service via phone and email. You will identify, research, analyze and resolve complex issues, prioritizing tasks for first-call resolution while maintaining current product knowledge.

The role includes risk mitigation and fraud reporting within Treasury operations. The position offers back-office support in a moderately complex environment, with focus on accuracy, compliance, and customer

Qualifications

• Moderately complex tasks requiring knowledge of procedures.
• Provide Treasury Management support via phone and email.
• Resolve complex problems with non-standard solutions.

Responsabilités

• Provide service and product support to Treasury Management via phone and email.
• Identify, research, analyze and resolve complex problems with non-standard solutions.
• Prioritize service issues and aim for first call resolution.
• Maintain up-to-date knowledge on products, services, policies and procedures.
• Mitigate risk by activating/deactivating high-risk product services and reporting potential fraud.

Connaissances

Customer support

Troubleshooting

Risk mitigation

Fraud reporting

Knowledge maintenance

Description du poste

Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures.

• Provides service and product support to the Treasury Management segment via phone and email.
  Responsible for identifying, researching, analyzing and resolving complex problems where multiple non-standard solutions are available.
  Prioritizes service issues and ensures they are completed as first call resolution via a recognized / accepted resolution by the customers.
  Maintains up to date knowledge on products, services, departmental systems and related technology, policies and procedures.
  Perform tasks to mitigate risk by activating and deactivating high risk product services (i.e. teller positive pay, etc.) and reporting potential fraud or suspicious activity.