Opening For Major Incident Management

Tekskills; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Tekskills is seeking an experienced Incident Manager to monitor IT systems, coordinate response, and ensure timely resolution across multiple teams.

The role involves communicating with stakeholders, preparing incident reports, and driving continuous improvement of incident management processes. Bengaluru-based, on-site position with opportunities to influence service reliability.

Qualifications

• . Identify and categorize incidents by severity.
• . Coordinate incident response with cross-functional teams.
• . Prepare incident reports and post-incident reviews.

Responsibilities

• Identify and categorize incidents based on severity and impact.
• Coordinate and lead incident response for timely resolution.
• Act as primary contact for incident-related communications.
• Analyze incident trends and contribute to process improvements.
• Maintain accurate incident documentation and reporting.
• Provide training and support on incident management processes.

Skills

Incident management

Stakeholder communication

Troubleshooting

Education

Bachelor's degree in IT/CS

Tools

ITSM tools

ServiceNow

Job description

Incident Identification and Categorization

• o Monitor IT systems and services to identify incidents.
• o Categorize incidents based on severity and impact.

Incident Response and Resolution

• o Coordinate and lead the response to incidents, ensuring timely resolution.
• o Work with technical teams to troubleshoot and resolve incidents.
• o Escalate incidents to appropriate teams or management when necessary.

Communication

• o Act as the primary point of contact for incident-related communications.
• o Provide regular updates to stakeholders on the status of incidents.
• o Prepare incident reports and documentation for post-incident review.

Process Improvement

• o Analyze incident trends and identify areas for improvement.
• o Develop and implement strategies to reduce the occurrence of incidents.
• o Collaborate with other teams to improve incident management processes.

Documentation and Reporting

• o Maintain accurate records of incidents and resolutions.
• o Prepare detailed incident reports for management review.
• o Document lessons learned and best practices.

Training and Support

• o Provide training and support to staff on incident management processes.
• o Ensure team members are aware of their roles and responsibilities during incidents.