Major Incident Manager

Feuji Software Solutions; Mohali; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Feuji Software Solutions in Mohali seeks a Major Incident Management Specialist to lead the bridge among technical teams, leadership, and our valued business, ensuring swift resolution to minimize downtime and disruption.

The role requires 5-10 years in Major Incident Management, strong ITIL knowledge, basic network understanding, and excellent analytical, communication, and problem-solving skills. ITSM tool experience is essential for success in this high-visibility position.

Qualifications

• 5-10 years of progressive experience specifically in Major Incident Management.
• Bachelor's degree in information technology, Computer Science, or a related field.
• Strong understanding of ITIL Framework, particularly Incident and Problem Management.

Responsibilities

• Act as central command during high-impact incidents to protect business continuity.
• Coordinate across technical teams, leadership, and business stakeholders to ensure swift resolution.
• Provide detailed, high-quality reports and post-incident reviews.
• Utilize ITSM tools to track incidents, trends, and performance metrics.

Skills

Incident Management

ITIL knowledge

Analytical skills

Communication

Problem-solving

Education

Bachelor's degree in information technology or computer science

Tools

ITSM tools

Job description

Role Overview:
Major Incident Management Specialist, you will play a critical, high-visibility role in protecting business continuity. You will be the central command and control during high-impact incidents, ensuring their swift and effective resolution to minimize downtime and business disruption. This is your chance to be the bridge among technical teams, leadership, and our valued business.

Key responsibilities:

• 5-10 years of progressive experience specifically in Major Incident Management.
• Bachelors degree in information technology, Computer Science, or a related field.
• Strong, demonstrable understanding of the ITIL Framework, particularly Incident and Problem Management principles.
• Basic technical knowledge and working understanding of key network technologies (e.g., VPN, transmission, and SDWAN, servers and application support).
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Detail-oriented with a commitment to producing high-quality, accurate reports.
• Experience with ITSM tools and systems.
• ITIL certification is a plus