Onboarding Team Manager - Vice President

Aumni; Bengaluru; In loco; INR 4.000.000 - 5.800.000; Tempo pieno

Descrizione del lavoro

JPMorganChase in Bengaluru seeks a Vice President for Client Onboarding within the Client Transfers team to lead end-to-end client migrations across Treasury Services products, delivering controlled implementations and measurable improvements.

You will partner with senior treasury, finance, operations, and technology stakeholders, manage multiple high-priority engagements, and drive process improvements through automation while ensuring risk governance.

Competenze

• 13+ years of experience in client onboarding, implementations, treasury services, or related financial operations.
• Proven track record leading complex client-facing projects and implementations.
• Strong project management skills to juggle multiple priorities.
• Excellent written and verbal communication with clients and partners.
• Ability to influence stakeholders across levels to drive alignment.
• Analytical thinker with problem-solving and decision-making capabilities.
• Ability to resolve escalations through structured issue management.
• Comfortable operating in a fast-paced, regulated environment with strong risk awareness.
• Bachelor’s degree or equivalent practical experience.

Mansioni

• Lead end-to-end client transfer and migration programs through implementation and stabilization.
• Serve as primary contact for clients and partners across the program lifecycle.
• Build trusted relationships with senior treasury, finance, operations, and tech stakeholders.
• Create strategies, plans, governance structures, risk mitigation, and executive reporting.
• Coordinate cross-functional delivery across product, sales, service, ops, technology, risk, compliance.
• Run steering committees, governance forums, status meetings, and exec discussions.
• Assess risks and roadblocks; escalate and resolve issues proactively.
• Manage multiple high-priority engagements with controlled execution and deadlines.
• Influence decision-making across diverse stakeholders without direct authority.
• Contribute to growth via solution discussions, client presentations, RFP responses.
• Champion process improvements and automation to enhance experience and scalability.

Conoscenze

Client onboarding

Project management

Stakeholder management

Communication

Risk management

Cross-functional leadership

Formazione

Bachelor's degree or equivalent

Strumenti

PM Certification (PMP/PRINCE2/Agile)

Descrizione del lavoro

Make your mark by leading strategic client migrations that accelerate your leadership growth while delivering seamless, well-controlled implementations.

As a Client Onboarding Vice President within the Client Transfers team in commercial and investment banking, you lead end-to-end execution of complex client migration and transfer initiatives across Treasury Services products and solutions. You act as a trusted advisor to clients and internal partners by driving disciplined delivery, governance, and stakeholder engagement. You deliver measurable improvements to client experience, cycle times, and operational efficiency while balancing risk and control expectations.

Job Responsibilities

• Lead end-to-end client transfer and migration programs through implementation and stabilization.
• Serve as the primary point of contact for clients and internal partners across the program lifecycle.
• Build trusted relationships with senior treasury, finance, operations, and technology stakeholders.
• Create implementation strategies, project plans, governance structures, risk mitigation plans, and executive reporting.
• Orchestrate cross-functional delivery across product, sales, service, operations, technology, risk, compliance, and implementation teams.
• Facilitate steering committees, governance forums, status meetings, and executive-level discussions.
• Assess risks, dependencies, and roadblocks; elevate and resolve issues proactively.
• Manage multiple high-priority client engagements while maintaining controlled execution and deadlines.
• Influence decision-making across diverse stakeholder groups without direct authority.
• Contribute to growth opportunities through solution discussions, client presentations, and request for proposal responses.
• Champion process improvements, automation initiatives, and operational excellence to enhance client experience and scalability.

Required qualifications, skills, and capabilities

• Bring 13+ years of experience in client onboarding, implementations, treasury services, cash management, account transfers, payments, commercial banking, or financial services operations.
• Demonstrate experience leading complex client-facing projects and implementations.
• Apply project management skills to manage multiple priorities and deadlines.
• Communicate clearly in writing and verbally with clients and internal partners.
• Influence stakeholders at all levels to drive alignment and decisions.
• Analyze complex information to support problem solving and decision making.
• Resolve escalations across cross-functional teams through structured issue management.
• Operate effectively in a fast-paced, highly regulated environment with strong attention to risk and control.
• Hold a bachelor’s degree or equivalent practical experience.

Preferred qualifications, skills, and capabilities

• Offer experience across treasury services, payments, liquidity, commercial card, receivables, or account services.
• Support large corporate, middle market, or multinational clients in a client-facing delivery role.
• Maintain a project management certification such as Project Management Professional, PRINCE2, or Agile.
• Lead transformation, automation, or digitization initiatives.
• Apply knowledge of banking operations, regulatory requirements, and risk frameworks.
• Engage senior client executives and C-suite stakeholders in governance and decision forums.
• Demonstrated ability to identify opportunities for AI and automation integration within operational workflows, including experience evaluating, implementing, or governing AI-driven solutions to achieve scalable process improvements and strategic objectives.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Lead complex client transfers and migrations, delivering seamless onboarding with strong governance and control.