Onboarding Officer - Video KYC_Digital Banking Kotak 811-VKYC_Thane

Kotak Mahindra Bank Ltd; Thane; On-site; INR 300,000 - 450,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking an Onboarding Officer for Video KYC (VKYC) to complete full KYC verifications for customers via secure video calls. You will verify customer details, ensure documentation accuracy, and uphold high service standards throughout the VKYC process.

You will also engage in cross-selling banking products, provide accurate product information, and ensure customer satisfaction. The role requires excellent communication, attention to detail, and a professional demeanor

Qualifications

• Excellent communication skills and professional demeanor.
• Strong attention to detail and accuracy in documentation.
• Ability to explain banking products clearly to customers.
• Proactive in follow-ups and customer care.

Responsibilities

• Conduct secure video calls with customers to complete full KYC verification.
• Verify customer-submitted details and ensure documents match the application.
• Confirm VKYC is completed by the correct individual (Right Party Verification).
• Maintain a courteous and professional relationship with customers during the KYC process.
• Cross-sell relevant banking products and services during interactions.
• Provide complete and accurate information about products pitched to customers.
• Follow up with customers who are unavailable during initial contact and ensure timely callbacks.
• Meet defined targets for VKYC conversions and cross-selling.
• Ensure customer delight through consistent service and timely resolution of queries.
• Maintain detailed records of calls and customer interactions.
• Adhere to information security norms and quality process standards.
• Stay updated on process changes and implement feedback from team leaders and quality coaches.

Skills

Communication skills

Attention to detail

Professional demeanor

Customer service

Cross-selling

Job description

As an Onboarding Officer for Video KYC (VKYC) under Kotak 811 Digital Banking, you will be responsible for completing full KYC verification for customers via secure video calls. This role is critical in ensuring a smooth, compliant, and customer-friendly onboarding experience. You will verify customer details, ensure documentation accuracy, and maintain high service standards throughout the VKYC process. In addition to KYC verification, you will also engage in cross‑selling banking products, providing accurate product information, and ensuring customer satisfaction. The role demands excellent communication skills, attention to detail, and a professional demeanor to represent the bank effectively.

• Conduct secure video calls with customers to complete full KYC verification.
• Verify customer‑submitted details and ensure documents match the application.
• Confirm VKYC is completed by the correct individual (Right Party Verification).
• Maintain a courteous and professional relationship with customers during the KYC process.
• Cross‑sell relevant banking products and services during interactions.
• Provide complete and accurate information about products pitched to customers.
• Follow up with customers who are unavailable during initial contact and ensure timely callbacks.
• Meet defined targets for VKYC conversions and cross‑selling.
• Ensure customer delight through consistent service and timely resolution of queries.
• Maintain detailed records of calls and customer interactions.
• Adhere to information security norms and quality process standards.
• Stay updated on process changes and implement feedback from team leaders and quality coaches.