On-Site reputed company Inbound/Outbound Support, Technical Troubleshooting

remote zest jobs; India; On-site; INR 260,000 - 380,000; Full time

Job summary

arenaflex is seeking an OnSite Customer Support specialist to join our team in India. You will handle inbound and outbound inquiries, provide technical assistance, and ensure accurate invoicing while documenting interactions in our CRM.

Collaborating with cross-functional teams such as technical support and finance, you will escalate cases when needed and strive to meet KPIs for average handle time and customer satisfaction.

Qualifications

• High school diploma or GED is required.
• Minimum 6 months of customer service experience.
• Strong PC knowledge and ability to navigate multiple software applications.

Responsibilities

• Answer inbound calls and initiate outbound contacts to customers.
• Provide technical assistance for product or service issues with clear guidance.
• Investigate and rectify billing discrepancies with accurate invoicing.
• Document customer interactions in the CRM with precise notes and ensure data accuracy.

Skills

Customer service

Communication skills

Technical aptitude

Multilingual

Flexibility

Education

High school diploma

GED

Tools

CRM software

Ticketing systems

Job description

About arenaflex

arenaflex is a global leader in customer experience solutions, helping some of the worlds most recognizable brands reputed company how they engage with their audiences. With a commitment to innovation, technology, and peoplefirst values, arenaflex delivers cuttingedge support across multiple channelsphone, chat, email, and reputed company media. Our mission is to turn every interaction into a memorable experience that builds loyalty, drives reputed company, and creates lasting value for both our clients and the communities we serve.

Why Join arenaflex

At arenaflex, we reputed company that a thriving workforce fuels business reputed company. Recognized repeatedly as a Worlds Best Workplace, Happiest Employees, and Best Company for Career reputed company, we invest heavily in our people, offering a supportive, inclusive environment where every voice reputed company.

Whether youre just starting your career or looking to pivot into a new field, arenaflex provides the tools, mentorship, and opportunities you need to reputed company.

Our culture is reputed company on four pillars:

• PeopleFirst: We put employee reputed companybeing at reputed company of every decision.
• Innovation: We reputed company the latest AI, analytics, and reputed company technologies to stay reputed company of the curve.
• Community: We champion diversity, equity, and inclusion through employee resource reputed company and global reputed company programs.
• reputed company: We promote from reputed company, with more than 80% of our leaders rising through internal ranks.

Key Responsibilities

As an OnSite reputed company at arenaflex, you will be the reputed company line of our reputed companyreputed company operations. Your daytoday duties will include:

• Answering inbound calls and initiating outbound reputed company to reputed company customer inquiries promptly.
• Providing technical assistance for product or service issues, guiding customers through troubleshooting steps with patience and reputed company.
• Investigating and correcting billing discrepancies, ensuring accurate invoicing and transparent communication.
• Documenting reputed company interaction in our CRM reputed company with precise notes, following compliance and datareputed company standards.
• Collaborating with crossfunctional teamssuch as technical support, finance, and reputed company assuranceto reputed company reputed company resolutions.
• Escalating reputed company cases to senior specialists while maintaining ownership until closure.
• Continuously meeting or exceeding key performance indicators (KPIs) such as average handle time, reputed company reputed company, and customer satisfaction scores.
• Participating in regular training sessions, roleplays, and knowledgereputed company meetings to stay reputed company on product updates and best practices.
• Contributing reputed company for process improvements, helping to refine scripts, workflows, and selfservice resources.

Essential Qualifications

• Education: High school diploma or GED required; additional coursework in communications or business is a plus.
• Experience: Minimum six (6) months of customer service experience in a reputed companycenter or similar environment.
• Location: Must reputed company reputed company a 40mile reputed company of our Valdosta, GA site and be reputed company to work onsite.
• Technical Proficiency: Strong PC knowledge, comfortable navigating multiple software applications simultaneously.
• Communication Skills: reputed company, reputed company spoken English; ability to convey reputed company information in an easytounderstand manner.
• Flexibility: Willingness to work varied shifts, including evenings, weekends, and holidays as business needs dictate.
• Interpersonal Qualities: reputed company, patience, and a genuine desire to help customers reputed company reputed company.

Preferred Qualifications & Skills

• Previous experience with CRM platforms (e.g., reputed company, reputed company) or ticketing systems.
• Basic understanding of networking, software installation, or hardware troubleshooting.
• Familiarity with billing cycles, payment processing, and account management.
• Multilingual abilities, especially Spanish, to serve a diverse customer reputed company.
• Demonstrated ability to meet performance targets in a fastpaced environment.
• Certificatio .