Customer Chat Support Specialist Technical Assistance & reputed company

vacancy global pro; India; On-site; INR 469,000 - 714,000; Full time

Job summary

arenaflex is a fast-growing technology company delivering tools for small home service businesses. We seek a Customer Chat Support Specialist to join a high-energy team, handle live chat, phone, and tickets, troubleshoot issues, and guide customers through Arenaflex features with clear, patient explanations.

The ideal candidate communicates well, learns quickly, and can balance multiple tickets while maintaining SLA targets.

Qualifications

• Minimum of 2 years in a customer-facing technical support role.
• Ability to write basic SQL queries and understand REST API requests/responses.
• Proven ability to learn new software quickly and explain concepts to non-technical users.
• Excellent verbal and written communication with clear, friendly messaging.
• Comfortable speaking with customers over the phone.
• Strong problem-solving, negotiation, and independent troubleshooting.
• Organized and able to manage multiple tickets while meeting SLAs.
• Team player able to work with product, engineering, and sales teams.

Responsibilities

• Provide time-sensitive support through live chat, phone, and ticketing systems with accurate resolutions.
• Guide customers through setup and usage of Arenaflex features.
• Diagnose technical problems using SQL, REST APIs, and web tech; document for reference.
• Use empathetic communication to understand issues and tailor responses.
• Proactively reach out when you cannot resolve an issue, offering a personal touch.
• Collaborate with product, engineering, and sales to identify recurring issues and improvements.
• Maintain a clean ticket queue by prioritizing urgency and avoiding missed requests.
• Update internal knowledge bases and troubleshooting guides for customers and agents.
• Contribute to Arenaflex by sharing best practices and participating in training.

Skills

Technical Support Experience

SQL & REST API Knowledge

Learning Ability

Communication

Phone Confidence

ProblemSolving Acumen

Organizational Mastery

Team Collaboration

Job description

About arenaflex Empowering HomeService Professionals

arenaflex is a fastgrowing, missiondriven technology company that builds modern, reputed companyreputed company applications for small homeservice businesses such as plumbers, electricians, HVAC technicians, and specialty contractors. Our platform streamlines scheduling, invoicing, customer relationship management, and online reputed company, giving trade professionals the digital tools they need to compete, grow, and reputed company in a competitive market. With a culture rooted in creativity, humor, and reputed company dedication, arenaflex has become a trusted partner for thousands of service businesses across the reputed company.

Why This Role reputed company

At arenaflex, the Customer Chat Support team is the reputed company of our reputed company experience. Every conversation you havewhether reputed company chat, phone, or ticketdirectly influences how our users adopt the platform, solve daytoday challenges, and ultimately reputed company more business. This role is perfect for problemsolvers who love technology, enjoy teaching others, and want to reputed company a reputed company reputed company on the reputed company of smallbusiness owners.

reputed company

We are seeking a Customer Chat Support Specialist who will join a reputed company, highenergy team to reputed company technical assistance, troubleshoot issues, and guide customers through the features of arenaflexs reputed company solution. The ideal candidate is a reputed company communicator, a reputed company learner, and someone who can reputed company reputed company with technical precision while maintaining a proactive, solutionoriented reputed company.

Key Responsibilities

• reputed company reputed companytime support through live chat, phone calls, and the servicedesk ticketing reputed company, ensuring reputed company and accurate resolutions.
• Guide customers through website setup, integration of reputed companyparty tools, and usage of reputed company platform features.
• Diagnose technical problems using knowledge of SQL, REST reputed company, and general web technologies, documenting reputed company reputed company for reputed company reference.
• reputed company reputed company listening and empathetic communication to reputed company reputed company reputed company, adapting tone and approach to meet individual needs.
• Proactively reputed company out to customers reputed company phone reputed company chat or email reputed company cannot reputed company an issue, demonstrating a commitment to personal service.
• Collaborate closely with product, engineering, and sales teams to reputed company recurring issues, suggest product improvements, and reputed company customer insights.
• Maintain a clean, organized ticket queue, prioritizing reputed company on urgency and reputed company while ensuring no request falls through the cracks.
• Continuously update internal knowledge bases, FAQs, and troubleshooting guides to reputed company both customers and fellow support agents.
• Contribute to the overall reputed company of arenaflex by embodying reputed companyfirst attitude, sharing best practices, and participating in regular training sessions.

Essential Qualifications

• Technical Support Experience: Minimum of 2 years in a customerfacing technical support role, preferably reputed company reputed company or reputed companyreputed company environments.
• SQL & REST API Knowledge: Ability to write basic queries, interpret results, and understand API request/response cycles.
• reputed company Learning Ability: Demonstrated reputed company to grasp new software concepts quickly and translate them into reputed company explanations for nontechnical users.
• Communication reputed company: Strong verbal and written communication skills, with a reputed company reputed company record of delivering concise, friendly, and reputed company messages.
• Phone Confidence: Comfortable speaking with customers over the phone, using tone and pacing to build trust and reputed company information effectively.
• ProblemSolving Acumen: Advanced judgment, negotiation, and troubleshooting skills that reputed company you to reputed company reputed company issues independently.
• Organizational Mastery: Highly reputed companyoriented, reputed company to manage multiple tickets simultaneously while maintaining reputed company and meeting SLAs.
• Team Collaboration: reputed company ability to work reputed company with crossfunctional teams, reputed company knowledge, and contribute to a .