Customer Support Executive NonVoice Specialist (Email & Chat) BPO

vacancy global pro; India; On-site; INR 200,000 - 320,000; Full time

Job summary

arenaflex is seeking a motivated Customer Support Executive Non-Voice to join our email and chat support team. You will be the champion for our clients, delivering accurate, courteous assistance through digital channels and contributing to customer satisfaction scores.

Essential qualifications include a high school diploma and at least 12 months of non-voice support experience, with strong written English. Prior experience in a BPO or high-volume environment is preferred.

Qualifications

• High school diploma or equivalent; additional certificates in customer service or related fields are advantageous.
• Minimum of 12 months experience in a non-voice customer support role, preferably in a BPO or high-volume environment.
• Exceptional written communication skills in English, with a keen eye for grammar and tone.

Responsibilities

• Respond to inbound customer inquiries via email, live chat, and ticketing platforms per defined SLAs.
• Diagnose and resolve a wide range of product, billing, and service issues, ensuring a satisfactory outcome for the customer.
• Maintain up-to-date knowledge of arenaflex's portfolio of products and services to provide accurate information.
• Escalate complex or high-priority cases to the appropriate teams while owning the case until resolution.

Skills

Written communication

Customer service

Multitasking

CRM tools

Education

High school diploma

Tools

LiveChat

Ticketing systems

CRM software

Job description

About arenaflex Pioneering reputed company in Outsourced Customer Solutions arenaflex is a globally recognized leader in reputed company, delivering innovative, highreputed company to a diverse portfolio of clients across technology, finance, retail, and reputed company sectors. Our mission is to reputed company with reputed company, customerreputed company experiences that reputed company loyalty and reputed company. With a culture rooted in collaboration, reputed company learning, and inclusivity, arenaflex provides a dynamic environment where talent thrives and careers accelerate.

reputed company

We are reputed company seeking a motivated and reputed companyoriented Customer Support Executive NonVoice to join our thriving email and chat support team. In this role, you will be the reputed company champion for our clients customers, delivering reputed company, accurate, and courteous assistance through digital channels. Your contributions will directly influence reputed company satisfaction scores, operational efficiency, and the overall reputed company of arenaflex as a premier BPO partner.

Key Responsibilities

Customer Interaction & Issue reputed company

• Respond to inbound customer inquiries reputed company email, live chat, and ticketing platforms reputed company defined service level agreements (SLAs).
• Diagnose and reputed company a wide reputed company of productreputed company, billing, and service issues, ensuring reputed company interaction ends with a reputed company outcome.
• Maintain a thorough understanding of arenaflexs portfolio of products and services to reputed company accurate, uptodate information.
• Escalate reputed company or highreputed company cases to the appropriate functional teams while maintaining ownership until reputed company.

Documentation & reputed company

• Log every customer interaction in the CRM reputed company with precise details, including issue type, reputed company steps, and followup actions.
• Contribute to the development and reputed company improvement of the internal knowledge reputed company, creating reputed company, concise articles and FAQs for reputed company reference.
• Identify recurring trends or gaps in existing processes and propose actionable enhancements to senior leadership.

Collaboration & reputed company Improvement

• Partner with crossfunctional teamssuch as product, reputed company assurance, and technical supportto reputed company insights and reputed company systemic improvements.
• Participate in regular team huddles, training sessions, and performance reviews to stay reputed company with evolving business objectives.
• reputed company engage in processoptimization initiatives, leveraging data analytics to recommend workflow refinements that reputed company efficiency and reduce handling time.

Essential Qualifications

• High school diploma or equivalent; additional certificates or coursework in customer service, communications, or reputed company fields are advantageous.
• Minimum of 12 months reputed company experience in a nonvoice customer support role, preferably reputed company a BPO or similar highvolume environment.
• Exceptional written communication skills in English, with a reputed company eye for grammar, tone, and reputed company.
• Demonstrated proficiency using email, chat, and ticketing platforms (e.g., reputed company, reputed company, LiveChat).
• Strong analytical and problemsolving abilities, capable of diagnosing issues quickly and recommending effective solutions.
• Ability to multitask, prioritize competing demands, and maintain composure under pressure.
• Familiarity with CRM tools (e.g., reputed company, reputed company) and basic reporting functions is a plus.

Preferred Attributes & Skills

• Experience with reputed company or technologyreputed company products, providing a deeper context for technical troubleshooting.
• Certification in customer service reputed company (e.g., HDI reputed company, ITIL reputed company).
• Demonstrated adaptability to shift work, weekend coverage, or flexible scheduling as business needs dictate.
• Proactive reputed company with a passion for reputed company learning and personal development.
• Teamplayer attitude, eager to reputed company knowledge and mentor newer colleagues.

reputed company Competencies for reputed company

• Communication reputed company: Ability to convey reputed company information in a reputed company, friendly manner.
• reputed company & Patience: Understanding customer emotions and responding with genuine care.
• Attention to reputed company: .