On- site Launch Manager

Refyne; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Flexible working hours

Competitive salary

Remote work opportunities

Job summary

Refyne is seeking an experienced on-site launch manager based in Bengaluru, India. This role involves launching products and services to new clients, managing multiple projects, and building strong client relationships.

The successful candidate will have 3 to 5 years of relevant experience and will be comfortable traveling extensively. The position promises a competitive salary and the opportunity to join a founding team at a growing fintech startup.

Qualifications

• 3 to 5 years of work experience in event management & on-ground product launch.
• Experience in managing a large portfolio of clients and vendors.
• Excellent knowledge of management methods and techniques.

Responsibilities

• Launch products and services effectively to new clients.
• Manage multiple projects simultaneously.
• Develop launch strategy and process.

Skills

Event management

Client portfolio management

Networking

Strategic thinking

English proficiency

Job description

Job Description

One of the core values at Refyne is driving customer excellence. We believe that to succeed long-term, it’s critical to develop a mindset focused on providing a superior customer experience.

We are looking for an experienced on-site launch manager who will be responsible for launching Refyne’s products & services and building relationships with our clients. The goal is to increase customer satisfaction, loyalty, retention and not just meet but exceed their expectations.

Responsibilities

• Launching Refyne products and services physically to the new clients in an effective and efficient manner
• Managing multiple projects simultaneously
• Developing launch strategy and process
• Managing on-ground vendors and agencies and be comfortable to travel
• Researching key customer wants & needs, and suggest solutions to address them
• Ensure timely launch and delivery of the employee financial wellness benefits
• Serve as a contact point for on-site launch projects
• Gather, report, and communicate clients' feedback on service, technology, and product delivery
• Measure, track and analyze key account metrics
• Create reports for upper management
• Keep abreast with industry, market trends, and best practices

Qualifications

• 3 to 5 years work experience in event management & on-ground product launch
• Experience in managing a large portfolio of clients, vendors & agencies
• Excellent knowledge of management methods & techniques
• Proficiency in English - written & verbal
• Skilled in networking & building relationships
• Ability to think strategically & lead, prioritize & meet critical deadlines
• Comfortable with being on the road, the job will require extensive traveling, about 70% of the time

Benefits

• Be part of a founding team with a highly successful track record for building global fintech startups
• Backed by leading global tech investors & specialists
• Flexible working hours; we are well-equipped to allow our teams to work remotely, whenever they want
• Competitive salary with other employment perks
• Become a key member of a team that is building India’s first real-time, on-demand salary platform