Office 365 Administrator

Progressive Techserve; New Delhi, Gurugram District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Hindalco is seeking an experienced L2 Microsoft 365 (O365) Administrator to manage day-to-day administration, support, and monitoring of the Microsoft 365 ecosystem, including Exchange Online, Azure AD, Intune/Endpoint Manager, SharePoint Online, Teams, Teams Rooms, and Azure Virtual Desktop across PAN Hindalco locations.

You will own user lifecycle, licensing, security, compliance, and reporting activities, perform troubleshooting, and ensure service health, policy enforcement, and timely

Qualifications

• 4–5 years hands-on in Exchange Online, SharePoint Online, Teams Admin, and Azure AD.
• Hands-on with PowerShell and Service Desk tools.
• Ability to generate O365 reports and create dashboards.

Responsibilities

• Administer and troubleshoot Microsoft 365 services including Exchange Online and Teams.
• Manage user lifecycles, licenses, security, and compliance.
• Monitor service health and generate usage reports.
• Provide Level 1 support and incident resolution.

Skills

Exchange Online

SharePoint Online

Teams Administration

Azure Active Directory

Microsoft Intune / Endpoint Manager

Tools

PowerShell

Service Desk tools

Report generation tools

Job description

Role Summary

The L2 Microsoft 365 (O365) & Exchange Online Administrator is responsible for day-to-day administration, support, and monitoring of Hindalco's Microsoft 365 ecosystem, including Exchange Online, Azure Active Directory, Microsoft Intune / Endpoint Manager, SharePoint Online, Microsoft Teams, Microsoft Teams Rooms (MTR), and Azure Virtual Desktop (AVD). The role requires hands-on administration skills, strong troubleshooting ability, and ownership of user lifecycle, licensing, security, compliance, and reporting activities across the platform.

Key Responsibilities Exchange Admin Center

• User Management
  • User ID creation and deletion as and when required
  • License assignment
  • User restoration
  • Managing private/public distribution lists, mailing lists, and Security groups
  • Adhere to Hindalco's Account Deletion Policy
  • Apply policies to user accounts as per Hindalco's approvals
  • Managing Rooms & Resource mailboxes
  • Managing Mailbox, Shared Mailbox & Contacts
  • Managing mailbox quota limitations, permissions & delegations
  • Ensuring all mail IDs and user login names are maintained in the required format and in AD
• Mail Flow
  • Message trace
  • Rules creation/modification
• Compliance Management
  • Rules creation/modification
• Ticket & Incident Support
  • Respond to and resolve Level 1 tickets related to Microsoft 365
  • Support Incident management; log calls with OEM where required
• Platforms (hands-on experience required)
  • Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center
• Billing
  • Procured license count check
  • Trial license check
• Monitoring & Reporting
  • Monitor service health in Microsoft 365 Admin Center
  • Generate usage and license reports as required
  • Health — track Microsoft global incidents/updates
• Teams Support
  • Basic support for Teams setup, chat issues, and access problems
  • Microsoft Teams Rooms (MTR) management for PAN Hindalco locations
• Copilot
  • User and group management
  • Copilot reporting and dashboard
• OneDrive & SharePoint Support
  • Assist users with OneDrive file access, sync issues, and sharing problems
• MFA — Security and Access
  • Enforce MFA setup and provide MFA-related support
  • MFA migration to Authenticator app
• Device compliance check/remove
• Security group management
• Download members from groups
• Report risky sign-ins and risky users
• App creation/management of Enterprise Applications
• Application SSO integration

Endpoint Manager (Microsoft Intune)

• Device Management
  • Enrollment and lifecycle management of Windows, mobile, and kiosk-mode devices via Intune
  • Remote actions — wipe, retire, restart, fresh start, and device troubleshooting
• Compliance Policy
  • Creation, modification, and monitoring of device compliance policies
  • Tracking non-compliant devices and driving remediation
• Conditional Access
  • Configuring and maintaining Conditional Access policies aligned to Hindalco security requirements
• Configuration Profiles
  • Deploying and managing device configuration profiles (Windows/iOS/Android)
• App Protection & App Configuration Policy
  • Defining and applying app protection policies (MAM) and app configuration policies
• Intune Patch Management
  • Managing Windows Update rings/feature update profiles for patch compliance
  • Monitoring patch deployment status and remediating failures PAN Hindalco
  • Coordinating patch/update rollout schedules with locations to minimize business disruption
• Intune Reporting & Usage
  • Generating device enrollment, compliance, and patch status reports/dashboards
  • Monitoring overall Intune usage and license consumption across PAN Hindalco locations
• Site creation/management
• Manage User Profile

MS Teams Administration

• Meeting policy
• Teams policy
• VC licenses management
• User management
• Townhall and Live event support

MTR (Microsoft Teams Rooms) Management

• Management of MTR devices and licenses; coordinating with locations and vendors for support
• Monitoring & management via MTR Dashboard (Logitech and Microsoft) for PAN Hindalco locations
• Upkeep of MTR devices PAN Hindalco — patches and updates
• Tracking of MTR AMC and renewals

AVD (Azure Virtual Desktop) Support

• Support and troubleshooting for AVD environment

Required Skills & Experience

• Hands-on experience of 4-5 Yrs / working understanding of:
  • Exchange Online
  • SharePoint Online
  • Teams Administration
  • Azure Active Directory
  • Microsoft Intune / Endpoint Manager
• Hands-on experience with PowerShell and Service Desk tools
• Understanding of generating various O365-related reports and creating dashboards