Ocean Customer Experience Specialist

Maersk; Pune District; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Flexible working arrangements

Global exposure

Career growth opportunities

Job summary

Maersk, a global leader in integrated logistics, is seeking a motivated professional in Pune to manage customer channels, conduct case management, support onboarding and nurture ongoing customer relationships.

The role covers contract and dispute management, cross-border collaboration, and contributing to a culture of innovation, efficiency and inclusion. Maersk offers global exposure, flexible work arrangements, and a strong track record of development and opportunity.

Responsibilities

• Customer channel management
• Case management
• Customer onboarding and relationship management
• Contract and dispute management

Job description

At Maersk , we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.We believe in the power of diversity, collaboration, and continuous learning , and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.Key Responsibilities:Customer channel managementCase ManagementCustomer onboarding and relationship managementContract and dispute managementWhat We Offer:Impact : Be part of a team that directly contributes to global operations.Opportunity : Unlock professional and personal growth through diverse career pathways.Innovation : Work with a team that embraces technology and continuous improvement.Global Exposure : Collaborate across geographies and cultures.Work-Life Balance : Flexible working arrangements to support your well-being.Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .