Observability/OTEL Customer Success Engineer Role – Hyderabad/ banaglore

Theitmind; Hyderabad; On-site; INR 600,000 - 1,100,000; Full time

Job summary

A tech solutions provider is seeking a Customer Success Engineer in Hyderabad/Bangalore to facilitate the adoption of their Observability platform. The role involves guiding various business domains in leveraging the platform, supporting onboarding with OTEL data, and coordinating with Cyber Defense for security use cases. Ideal candidates will have experience in creating queries, dashboards, and defining service-level objectives (SLOs).

Qualifications

• Experience in supporting onboarding activities related to observability platforms.
• Knowledge of OTEL data and ability to create queries, dashboards, and trace analysis.
• Familiarity with security use cases leveraging observability telemetry.

Responsibilities

• Guide adoption of the Observability platform across business domains.
• Coordinate with Cyber Defense for telemetry use.
• Create migration roadmap for AppInsights features to OTEL.

Job description

Observability/OTEL Customer Success Engineer Role – Hyderabad/ banaglore

• Guidance for the adoption of the Observability platform across business domains. Targets – 2026: 40% Adoption of the E2E Observability across business domains, 2027: 80% Adoption of the E2E Observability across business domains.
• Support for onboarding activities, working with OTEL data and creating queries, dashboards, trace analysis, and defining SLOs and corresponding alerts.
• Coordination with Cyber Defense to leverage observability telemetry for security use cases.
• Creation of a migration roadmap that:
  • Lists AppInsights features not yet available in OTEL.
  • Defines workarounds or acknowledges gaps.
  • Establish timelines for closing gaps or providing alternative solutions.

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