Observability Engineer - OpenTelemetry

Wipro; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Wipro in Bengaluru, Karnataka seeks a skilled IT incident management professional to resolve high-priority incidents through advanced troubleshooting and collaborate with stakeholders to maintain SLA compliance.

The role focuses on performance analysis, capacity planning, and driving improvements across system operations, with responsibilities across disaster recovery and knowledge management. A strong emphasis on teamwork and continuous learning defines this position.

Qualifications

• Proven experience in resolving high-priority incidents with advanced troubleshooting.
• Experience monitoring SLA compliance and escalations.
• Ability to analyze performance data and assist capacity planning.
• Experience contributing to system improvements and DR activities.
• Ability to document SOPs and update knowledge repositories.

Responsibilities

• Triaging and resolution of high-priority tickets (P2) with advanced troubleshooting and root cause analysis.
• SLA monitoring and proactive escalation management to ensure timely responses.
• Analyze system performance data and coordinate findings for capacity planning.
• Plan and implement improvements with technical teams to enhance efficiency.
• Perform security/recovery drills and ensure compliance with security standards.
• Prepare updates for weekly and monthly service reviews and communicate with stakeholders.
• Collaborate with team members to resolve open tickets and service requests.
• Update knowledge base and SOPs for future ticket resolutions.

Skills

NewRelic Infra Observability

Job description

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills

NewRelic Infra Observability

Experience

5-8 Years

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