Observability Engineer

Insight Global; Bengaluru; On-site; INR 3,000,000 - 4,500,000; Full time

Job summary

Insight Global in Bengaluru is seeking a motivated Observability Engineer to join the Technology Monitoring team. You will support onboarding, training, and management of services, working with vendors to provide observability for over 1200 engineers.

The role involves guiding strategy, contributing to roadmap, migrating apps to Datadog using APM, Infra, and Serverless agents, and collaborating with internal and vendor TAMs to resolve issues.

Qualifications

• Minimum 6+ years of experience with Observability solutions (Datadog and Splunk).
• Experience configuring and managing Observability agents and services.
• Familiarity with Kubernetes, Terraform or Ansible, and data observability tooling.

Responsibilities

• A day in the life: instrumenting Datadog, Splunk, and Edge Delta; onboarding and best practices.
• Collaborate with vendors and TAMs to resolve implementation issues and improve documentation.
• Drive strategy, roadmap, and execution for Observability initiatives and cross-functional projects.

Skills

Strong communication

Analytical thinking

Ownership

Agile experience

Education

Bachelor's degree in CS/Engineering

Tools

Datadog

Splunk

Edge Delta

Kubernetes

Terraform

Ansible

Job description

About this team Our team oversees Technology Monitoring across the Enterprise. Our responsibilities include supporting onboarding, training, and management of our services. We collaborate with our vendors, Splunk and Datadog, to provide observability for a Technology department of over 1200 Engineers. We drive the maturity of our Technology teams by establishing and tracking best standards for our platforms. We are looking for a motivated engineer to become a core member of the Observability Team, helping guide the organization to both improve the practice and contribute to developing our strategy, roadmap, and execution. As a successful candidate for this role, you will support application teams migrating to Datadog using APM, Infra, and Serverless agents, ensuring our standards and best practices are met. You will work with key stakeholders to improve our documentation, standards, and practices. Finally, the role involves working with multiple internal teams, including vendor TAMs, to resolve issues and empower our end users. Experience with vendor management and tools rationalization projects is ideal. This is an enablement team. The work is as much about collaborating with internal and vendor teams, as it is about individual technical expertise.

A day in the life:

• Support our teams with the instrumentation of Datadog, Splunk and Edge Delta, ensuring our onboarding process and best practices are adopted.
• Provide feedback to key stakeholders about challenges, blockers, or opportunities to streamline the way we work.
• Work with Datadog, Splunk and Edge Delta support / TAMs to resolve implementation issues.

Experience:

• Hands-on experience with Datadog APM, Infra, serverless, and RUM (Real User Monitoring); Splunk for logging; Edge Delta for Observability Pipeline (data optimization)
• Experience in migrating app servers, Observability solution agents, or rolling out mass updates using Ansible or Terraform.
• Hands-on experience in implementing and configuring an Observability solution in Kubernetes.
• Familiarity with high availability back-end systems and services.
• Demonstrated sense of ownership to plan, execute, and drive product deliverables to successful completion in a collaborative environment.
• Experience with agile development methodologies, Test Driven Development (TDD), and CI/CD is a plus.
• Ability to think innovatively and contribute to the success of products, processes, and customer experience.
• Excellent decision-making, communication, and collaboration skills.
• Using Generative AI tools to accelerate implementation and platform support.
• Knowledge of: o PII / CCPA / GDPR compliance o Enterprise Single Sign-On o Docker and Kubernetes o Atlassian Suite tools o Cloud Solutions (AWS and Azure) o Terraform or Ansible

Qualifications

• College degree in computer science/engineering or related field.
• Minimum 6+ years of experience with Observability solutions (Datadog and Splunk).
• Minimum 2+ years of experience with rule and advanced logic creation for Observability.
• Proven history of delivering quality results on complex cross-functional projects.
• Analytical and problem-solving capabilities.
• Strong verbal and written communication skills. Must be able to communicate with a wide variety of audiences, both business and technical.

Bonus

• Experience in eCommerce.
• Experience working in a similar team responsible for being a Centre of Excellence.
• Experience working in a rapid growth global organization.

Interpersonal Must Haves

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesnt take themselves too seriously.