Job ID : 1491428
Job Description:
Position: Senior Specialist / Consultant – Module Lead (P5)
Location: Chennai
Experience: 7–11 Years
Shift: 24×7 rotational shifts
Job Summary
We are looking for an experienced Hardware Specialist to support AI Datacenter operations, focusing on NVIDIA GPU servers, hardware installation, diagnostics, and vendor coordination. The role involves L3-level support, incident management, SLA adherence, documentation, and ensuring reliable datacenter infrastructure operations.
Mandatory Skills
- Hands-on experience with NVIDIA GPU Server Hardware
- Experience in Hardware Installation and Configuration
- Strong knowledge of Hardware Diagnostics and Troubleshooting
- Experience in Vendor Coordination and Hardware Support
- Knowledge of server and datacenter infrastructure operations
- Experience in incident management, change management, and SLA adherence
- Ability to support L3-level hardware issues and coordinate resolutions
- Willingness to work in 24×7 rotational shifts
Good-to-Have Skills
- Rack installation and cabling standards
- Firmware and BIOS management
- Datacenter Infrastructure Management (DCIM) tools
- Datacenter safety protocols
- Knowledge of AI infrastructure and GPU compute environments
- Documentation, knowledge transfer, and continuous improvement practices
Key Responsibilities
- Install, configure, and maintain NVIDIA GPU servers in the datacenter.
- Perform hardware diagnostics, troubleshooting, and fault isolation.
- Coordinate with vendors for hardware repairs, replacements, and warranty support.
- Monitor hardware health and ensure optimal server performance and availability.
- Handle L3 hardware incidents and support timely resolution within defined SLAs.
- Follow incident, problem, and change management processes.
- Maintain technical documentation, installation records, and troubleshooting procedures.
- Collaborate with cloud operations and datacenter teams to ensure smooth operations.
- Support compliance and audit readiness in line with applicable requirements, including DPDP, RBI, and CERT-In, where relevant.
- Contribute to operational improvements, automation, and knowledge sharing.