NVAG- Quality Auditor

TechFacto Global Services Pvt. Ltd; Chandigarh; On-site; INR 600,000 - 900,000; Full time

Job summary

Vasudha Business Solutions in Chandigarh, India is seeking a NVAG- Quality Auditor to audit processes, calls, and transactions against defined quality standards. You will evaluate performance, prepare reports, and offer actionable feedback to improve quality outcomes.

The ideal candidate has 3–8 years in quality auditing, with travel/BPO/operations experience, and a commitment to driving compliance through cross-functional collaboration with operations and management.

Qualifications

• 3-8 years of experience in a Quality Auditor or Quality Analyst role
• Experience in Travel industry / BPO / KPO / Operations / Service Industry
• Certification in Quality/Auditing preferred but not mandatory

Responsibilities

• Conduct regular quality audits on processes, calls, transactions, or deliverables as per defined quality standards.
• Evaluate performance against established quality parameters and compliance guidelines.
• Identify gaps, errors, and areas of improvement and share detailed audit findings with managers.
• Prepare and maintain quality audit reports, scorecards, and MIS.
• Provide constructive feedback and training to team members to improve performance and quality output.
• Participate in root cause analysis and recommend corrective and preventive actions.
• Support process improvement initiatives and quality enhancement projects.
• Coordinate with operations, training, and management teams to drive quality compliance.

Skills

Strong analytical and problem-solving

Attention to detail

Communication and presentation skills

Feedback delivery

Independent and deadline-oriented

Education

Graduate/Postgraduate in any discipline

Quality/Auditing certification

Tools

MS Excel

MS Word

Reporting tools

Job description

Vasudha Business Solutions ( HR/ Recruitment Consultants) | Full time

NVAG- Quality Auditor

Chandigarh, India

HiringQuality Auditor for a Reputed/MNC company located at Chandigarh

Requirements

Key Responsibilities:-

• Conduct regular quality audits on processes, calls, transactions, or deliverables as per
  
• defined quality standards.
  
• Evaluate performance against established quality parameters and compliance
  
• guidelines.
  
• Identify gaps, errors, and areas of improvement and share detailed audit findings with
  
• managers.
  
• Prepare and maintain quality audit reports, scorecards, and MIS.
  
• Provide constructive feedback and training to team members to improve performance
  
• and quality output.
  
• Participate in root cause analysis and recommend corrective and preventive actions.
  
• Support process improvement initiatives and quality enhancement projects.
  
• Coordinate with operations, training, and management teams to drive quality
  
• compliance.
  

Skills Required:-

• Strong analytical and problem-solving skills
  
• Excellent attention to detail
  
• Good communication and presentation skills
  
• Ability to provide feedback in a professional and constructive manner
  
• Sound knowledge of quality frameworks, audit processes, and SOPs
  
• Proficient in MS Excel, MS Word, and reporting tools
  
• Ability to work independently and meet deadlines
  

Qualifications :-

• Graduate/Postgraduate in any discipline
  
• Certification in Quality/Auditing (preferred but not mandatory)
  

Experience :-

• 3-8 years of experience in a Quality Auditor or Quality Analyst role
  
• Experience in Travel industry / BPO / KPO / Operations / Service Industry