Non-Mainly Manager Warranty And Service Contracts DICV

Daimler Truck AG; Sriperumbudur; Presencial; INR 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

Daimler Truck AG in India is hiring a Process Owner to design, finalize and implement retail service processes for DMS modules and workshops. You will develop and align DMS workflows, define KPIs, targets and ensure regular monitoring and reporting across regional teams and vendors.

The role involves BRD/UAT, dealer training, and rollout, plus maintaining DMS masters and dashboards for business reviews. A strong focus on process excellence and cross-functional coordination is essential.

Formación

• Design, finalize and implement retail service processes and DMS workflows.
• Define retail KPIs, targets, and monitor performance.
• Coordinate with IT, vendors and regional teams to resolve dealer issues.

Responsabilidades

• Process Owner of DMS Service Module and BRD preparation with UAT and rollout.
• Coordinate with DICV IT, vendor and stakeholders for issue resolution.
• Maintain DMS masters and optimize processes for efficiency.
• Create and design reports, dashboards and business reviews (DWM).
• Define workshop processes, policies, and drive regional improvement.
• Identify gaps via audits and address regional gaps with stakeholders.
• Identify soft-skill needs of the retail team and address them.

Conocimientos

Process ownership

Stakeholder management

Analytical thinking

Communication

Educación

B.E./B.Tech in Mechanical/Automobile

MBA in Marketing/Analytics

Descripción del empleo

Job Description:

Responsible for designing, finalizing, and implementing retail service processes. Develop DMS workflows aligned with defined process. Define retail KPIs, set performance targets, and managed regular monitoring and reporting. Act as a liaison between regional teams and stakeholders to resolve dealer operational issues

Responsibilities

1. Process Owner of DMS Service Module

Identify DMS requirements, define process/wok-flows, prepare BRD, align with vendor on solutioning, conduct UAT, dealer training and rollout

Coordination with DICV IT, vendor and business stake holders for resolution of dealer operational issues.

Maintenance of DMS masters, process optimization

2. Information management & Reporting

Identification of various business reports, design report output, taking up with vendor for development, testing and rollout

Creation of DWM dashboards for business review and monitoring

Define retail KPIs, set targets, monitor and reporting for business steering

Analyse retail business performance and prepare necessary documents for various management review forums

3. Service Excellence Project

Define workshop process, create process document and update it in portal

Create business policies/amendment of existing policies based on the requirement and tracking

Identify the gaps in the process and actual status by conducting audits and taking up with the regions for improvement.

Identify soft skill requirement of the retail team and taking up with the stake holders for fulfilling the needs

4. Service Initiatives:

Monitor Service and vehicle retention, identifying the gaps, rollout and monitor various initiatives for improving in association with field team

Drive various CS Transformation projects initiatives for business improvement

Organize Regional-HQ review meetings for business steering

5.Special Vehicle Projects

Ensuring aftersales deliverables in product projects for special vehicle projects

Qualifications

B.E. / B.Tech in Mechanical, Automobile, or equivalent. MBA in Marketing/Analytics or related field is a plus.

Requirements: