Networking Managed Services Engineer (L3)

NTT DATA, Inc.; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

NTT DATA, Inc. in Bengaluru is seeking a Networking Managed Services Engineer (L3) responsible for providing managed services, resolving technical issues, and mentoring team members. The role involves ensuring infrastructure reliability, conducting analyses, and driving operational improvements.

Candidates should have proficiency in networking technologies such as Pulse Secure SSL VPN, firewalls, and routing protocols. A bachelor's degree or equivalent is required, along with excellent project management and communication skills.

Qualifications

• Proficiency in network security and management technologies.
• Advanced Certifications in networking technologies preferred.
• Excellent planning and project management abilities.

Responsibilities

• Provide exceptional managed services and support to clients.
• Resolve technical incidents and problems proactively.
• Create knowledge articles and train junior team members.

Skills

Pulse Secure SSL VPN

Palo Alto Firewalls

Cisco Nexus switches

BGP

Project management

Communication skills

Education

Bachelor's degree in IT/Computing or equivalent

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L3) at NTT DATA, you will lead in providing exceptional managed services to our clients. Your day will revolve around proactively identifying and resolving technical incidents and problems, ensuring our clients meet all service level agreement (SLA) conditions, identifying root causes of critical incidents and implementing solutions. With your advanced technical expertise, you will manage high‑complexity tickets, conduct thorough analyses, and provide resolutions to a variety of complex issues, all while coaching and mentoring junior team members. Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual effort.

You will ensure that our clients' infrastructure is configured, installed, tested, and operational, performing necessary checks and employing monitoring tools to respond to alerts in a timely manner. Your role will involve identifying and logging problems before they escape, analysing and escalating support calls, and investigating third‑line support calls to find root causes and solutions.

Additionally, you will provide onsite technical support and field engineering services to clients, work closely with third‑party vendors for issue escalation, and offer continuous feedback and updates to all involved parties. Through your efforts, you will drive operational improvements and optimize work processes, including opportunities for automation.

You may also have the opportunity to manage and implement projects within the technology domain, deliver disaster recovery functions and tests, and improve the quality of incidents and service requests through random monthly reviews. Your work will play a key role in delivering high‑quality services that ensure a positive client experience throughout their journey with us.

To thrive in this role, you need to have:

• Proficiency in Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches and access points, enterprise network architecture, routing protocols (BGP, OSPF, EIGrP), network address translation, and troubleshooting uplinks to ISPs for dIA, MPLS, and P2P circuits
• Advanced Certifications on at least one or two of the above mentioned technologies.
• Excellent planning and project management abilities, taking changing circumstances into account.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Effective active listening skills.
• A client‑focused approach, prioritizing their requirements and creating positive experiences.
• Adaptability to changing circumstances and the ability to work diligently when necessary.
• A positive outlook and the ability to work well under pressure.
• A bachelor's degree in IT/Computing or equivalent work experience.

Workplace type

On‑site Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an @nttdata.com email address. If you suspect any fraudulent activity, contact us.