Network Support Engineer

United States Digital Space LLC; Pune District; Hybrid; INR 1,600,000 - 1,900,000; Full time

Job summary

Fastly in Pune, India is seeking a Network Support Engineer to monitor and optimize performance for high-profile enterprise accounts. The role emphasizes rapid data interpretation, proactive incident management, and close collaboration with engineering and revenue teams.

Candidates should bring 5+ years in NOC-style environments, strong Linux and networking skills, and excellent communication to assist executives and engineers alike.

Qualifications

• 5+ years of experience in network and systems engineering in a NOC or high-scale environment.
• Strong knowledge of networking protocols and debugging using cURL, traceroute, and MTR.
• Hands-on experience with Linux environments and distributed system infrastructures.
• Proven ability to stay composed and empathetic during high-pressure live event monitoring.
• Excellent communication skills for both engineering and executive audiences.

Responsibilities

• Distill high-velocity monitoring data into actionable events for enterprise accounts using the Observability platform.
• Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events.
• Coordinate admin updates via fastlystatus.com to inform engineering and revenue teams.

Skills

Network engineering

NOC experience

Linux

English proficiency

cURL

traceroute

MTR

Python scripting

Education

Bachelor's degree in Computer Science or IT

Tools

Go

Python

Job description

the company helps people stay better connected with the things they love. the company’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. the company’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We're building a more trustworthy Internet. Come join us.

Network Support Engineer

What you'll do

• Distill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the the company Observability platform to identify and resolve performance trends
• Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events, ensuring a high-quality and seamless digital experience
• Manage administrative updates and coordination via fastlystatus.com to provide transparent, impact-focused communication between engineering and revenue teams
• Advocate for strategic customers during maintenance planning to ensure early notifications and identify necessary configuration updates before implementation
• Partner with incident commanders and escalation management during acute platform disruptions to advocate for strategic accounts and ensure mitigations are targeted for their specific performance needs
• Drive continuous improvement by developing and maintaining shared customer runbooks with customized, proactive thresholds for our Performance, Focus Center, and strategic enterprise partners
• Lead the transition from incident response to problem management by identifying leading contributing factors and coordinating with engineering teams for network delivery and compute services
• Work with Advanced Professional Services to identify platform gaps that may appear as security vulnerabilities or false-positive attack patterns
• Manage customer CDN configurations via digital channels while advocating for the unique needs of our performance-critical accounts
• Help scale our proactive support capabilities by developing global monitoring policies rooted in high-quality industry standards

What we're looking for

• 5+ years of experience in network and systems engineering, specifically within a NOC or high-scale support environment
• Deep foundational knowledge of networking protocols and the ability to debug connections using cURL, traceroute, and MTR
• Hands‑on experience with Linux environments and the ability to navigate complex distributed system infrastructures
• Proven track record of maintaining composure and empathy during high-pressure live event monitoring situations
• Exceptional communication skills with the ability to tailor technical depth for both engineering and executive audiences
• Strong multitasking abilities to manage proactive alerts alongside standard configuration requests in a dynamic environment
• Fluency in written and spoken English

We'll be super impressed if you have experience in any of these

• Practical experience applying ITIL or ISO 20000:1 service management standards to drive operational quality and continuous improvement
• Bachelor's degree in Computer Science, a similar IT discipline, or equivalent technical experience
• Familiarity with programming or scripting languages (e.g., Python, Go) for automation and data analysis
• Prior experience working specifically within the CDN or edge cloud industry

Work hours

• Monday–Friday
• Sunday–Thursday
• Tuesday–Saturday
• Hours: 2.30pm - 11.30pm

Work location(s) and travel requirements

• India: Pune

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. This position may require travel as required by your role or requested by your manager. Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, shift pattern and location. We anticipate a salary of between ₹16 – ₹19 LPA for this role. This role may be eligible to participate in the company’s equity and discretionary bonus programs.

Benefits

We care about you. the company works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with the company. Curious about our offerings? We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why the company?

We have a huge impact. the company is a small company with a big reach. Not only do