Network Support Engineer – Pune

Webhosting; Pune District; On-site; INR 1,600,000 - 1,900,000; Full time

Benefits offered by this job

Equity program

Discretionary bonus

Job summary

Fastly seeks a data-driven professional to distill high-velocity monitoring data into actionable events for strategic enterprise accounts. You will lead Live Event Monitoring initiatives, ensuring a high-quality digital experience across critical traffic events.

You will coordinate updates, advocate for strategic customers during maintenance, and work with incident command teams to tailor effective mitigations and runbooks. Hybrid work in Pune, India, with salary in the expected range.

Qualifications

• Experience distilling high-velocity monitoring data into actionable events.
• Proven ability to lead incident response and post-incident reviews.
• Strong collaboration with engineering, revenue, and support teams.

Responsibilities

• Distill high-velocity monitoring data into actionable events for strategic accounts using the Fastly Observability platform.
• Lead Live Event Monitoring initiatives for high-profile traffic events to ensure a seamless digital experience.
• Coordinate updates via fastlystatus.com to keep engineering and revenue teams aligned.
• Advocate for strategic customers during maintenance planning with early notifications and config updates.
• Work with incident commanders during platform disruptions to tailor mitigations for key accounts.

Skills

Observability

Incident management

Customer communication

Cross-functional collaboration

Job description

Job Description

Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible – at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue.

We’re building a more trustworthy Internet. Come join us.

What you’ll do

Distill high-velocity monitoring data into actionable events for strategic and high-touch enterprise accounts using the Fastly Observability platform to identify and resolve performance trends

Lead Live Event Monitoring (LEM) initiatives for high-profile traffic events, ensuring a high-quality and seamless digital experience

Manage administrative updates and coordination via fastlystatus.com to provide transparent, impact-focused communication between engineering and revenue teams

Advocate for strategic customers during maintenance planning to ensure early notifications and identify necessary configuration updates before implementation

Partner with incident commanders and escalation management during acute platform disruptions to advocate for strategic accounts and ensure mitigations are targeted for their specific performance needs

Drive continuous improvement by developing and maintaining shared customer runbooks with customized, proactive thresholds for our Performance, Focus Center, and strategic enterprise partners

Lead the transition from incident response to problem management by identifying leading contributing factors and coordinating with engineering teams for network delivery and compute services

Work with Advanced Professional Services to identify platform gaps that may appear as security vulnerabilities or false-positive attack patterns

Manage customer CDN configurations via digital channels while advocating for the unique needs of our performance-critical accounts

Help scale our proactive support capabilities by developing global monitoring policies rooted in high-quality industry standards

We’ll be super impressed if you have experience in any of these

Work hours

Monday-Friday

Sunday-Thursday

Hours: 2.30pm – 11.30pm

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Work location(s) and travel requirements

This position is open to the following work locations ONLY:

India: Pune

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. This position may require travel as required by your role or requested by your manager.

Starting salary may vary based on permissible, non-discriminatory factors such as experience, skills, qualifications, shift pattern and location. We anticipate a salary of between ₹16 – ₹19 LPA for this role.

This role may be eligible to participate in Fastly’s equity and discretionary bonus programs.

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We care about you. Fastly works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Fastly. Curious about our offerings?

We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change.

Why Fastly?

We have a huge impact. Fastly is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives . Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand.

We value diversity.

Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful — every day.

We are passionate.

Fastly is chock full of passionate people and we’re not ‘one size fits all’. Fastly employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.

We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit please apply!

A fully completed application and resume or CV are required when applying.

All job applications must be submitted through our official careers site at www.fastly.com/about/careers . We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @fastly.com or @recruiting.fastly.com email address.

Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Fastly Employee Relations team at [e-mail] or 501-287-4901.