Network Service Process Architect

Siemens; Pune District; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

Siemens Technology and Services Private Limited in Pune, India, is seeking an experienced Service Process Architect to lead end-to-end IT service process design for Global Connectivity Services. You will craft data-centric workflows, enable automation, and ensure AI readiness while embedding process logic within CMDB and reporting.

The role requires strong ITIL expertise, data modelling skills, and ability to collaborate with multi-provider teams across the globe.

Qualifications

• Experience applying ITIL to design complex IT service processes.
• Translate connectivity requirements into clear automated steps.
• Design structured data models supporting automation and AI readiness.
• Experience in Network Services or Local Connectivity in multi-provider environments.
• Connect process architecture with reporting and CMDB.

Responsibilities

• Lead end-to-end process architecture for Global Connectivity Services.
• Design data-centric workflows across Local Connectivity services.
• Enable automation and AI readiness with a Digital First approach.
• Define robust data structures for service elements (LAN-ID, Location IDs).
• Align service strategy with execution by embedding logic in reporting and CMDB.
• Collaborate with Data Analysts and stakeholders across a global multi-provider ecosystem.
• Drive digitalisation and standardisation of global LAN services through Project RISE.
• Shape the global LAN services roadmap and drive process improvements.

Skills

ITIL frameworks

Process design

Data modelling

Networking services

Stakeholder communication

Tools

CMDB

Job description

Job Description:

Hello Visionary, We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.

We are looking for job title : Service Process Architect

You’ll create impact by

• Lead end-to-end process architecture for Global Connectivity Services, creating a cohesive, efficient landscape without organisational silos.
• Design data-centric workflows built on high-quality, structured information across Local Connectivity services.
• Enable automation and AI readiness by applying a Digital First approach to process design.
• Define and maintain robust data structures for service elements, including LAN-ID and Location IDs.
• Align service strategy with execution by embedding process logic within reporting and the CMDB.
• Collaborate with Data Analysts and diverse stakeholders across the global multi-provider ecosystem.
• Drive digitalisation and standardisation of global LAN services through Project RISE.
• Shape the global LAN services roadmap while independently steering process and data improvements.

You’re excited to build on your existing expertise, including

• Apply strong knowledge of ITIL frameworks to design complex, interconnected IT service processes.
• Translate complex connectivity requirements into clear, logical and automated process steps.
• Design structured data models that support reliable service processes, automation and AI readiness.
• Demonstrate experience in Network Services, Local Connectivity or Service Integration within multi-provider environments.
• Connect process architecture, reporting and CMDB requirements across service strategy and operational delivery.
• Communicate effectively with diverse stakeholders and independently lead topics on behalf of the service.
• Bring an analytical, proactive approach to process improvement, digitalisation and global standardisation.

Join us and be yourself!

This role, based in Pune, is an individual contributor position. You may be required to visit other locations within India and internationally. In return, youll have the opportunity to work with teams shaping the future.

Location: Pune - Maharashtra - India

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. Were dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and imagination and help us shape tomorrow.

Find out more about Siemens careers at: www.siemens.com/careers

Job type: Full-time

Work mode: Office/Site only

Employment type: Permanent

Experience level: Experienced Professional

Location: Pune - Maharashtra - India

Company: Siemens Technology and Services Private Limited

Field of work: Information Technology

Organization: Information Technology