IT Service and Operations Professional

Siemens; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Siemens in Pune is seeking an L2 Technical Analyst to join a global IT services team. You will own and resolve incidents, handle service requests, and ensure compliance with ITIL/ISMS controls while collaborating across IT and business units.

The role focuses on automation opportunities and delivering reliable service metrics. Ideal candidates have solid production support experience, strong SQL knowledge, and familiarity with ServiceNow and Jira.

Qualifications

• Solid experience in application/production support and integrations (APIs, queues, file transfers).
• Databases/SQL: issue analysis, data validation, and performance triage.
• Familiarity with ServiceNow (tickets, CMDB, change) and Jira for ops tasks.
• Analytical, structured problem-solver with strong ownership and customer focus.
• Clear, concise communicator for technical and business stakeholders.
• Bachelor’s in Computer Science/IT/Engineering (or equivalent experience).
• ITIL Foundation preferred; exposure to ISMS/audit environments is a plus.

Responsibilities

• Own and resolve L2 incidents with advanced triage, log analysis, and fix orchestration.
• Maintain transparent stakeholder communication and timely incident updates.
• Fulfill L2 Standard service requests with appropriate SoD and least-privilege practices.
• Support user provisioning/entitlement reviews in line with ISMS controls.
• Adhere to ITIL/ITSM processes (Incident/Change/Problem), ISMS, data protection (GDPR), and audit requirements.
• Ensure logging, monitoring, and evidence are complete for controls and audits; remediate findings promptly.
• Bridge between Business users/Customers, L3/DevOps, Infrastructure, Cybersecurity, and Business Ops.
• Identify automation opportunities (self-healing, alert tuning, runbook automation) and drive CIP/Lean improvements.
• Provide operational reporting (SLA, MTTR, incident trends) and contribute to service reviews.

Skills

Application support

Production support

APIs

DB/SQL

ServiceNow

Jira

Communication

Analytical thinking

Ownership

Education

Bachelor’s in Computer Science/IT/Engineering

Tools

ServiceNow

Jira

Job description

Hello Visionary!

We empower our people to stay resilient and relevant in a constantly evolving world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future.

Does that sound like you? Then it seems like you’d make a great addition to our vibrant team.

We are looking for L2 Technical Analyst.

Before our software developers write even a single line of code, they have to understand what drives our customers. What is the environment? What is the user story based on? Implementation means – trying, testing, and improving outcomes until a final solution emerges. Knowledge means exchange – discussions with colleagues from all over the world.

This is your role. What part will you play?

Incident Management

• Own and resolve L2 incidents, perform advanced triage, log analysis, and fix orchestration.
• Maintain transparent stakeholder communication and timely incident updates.

Service Requests & User Access

• Fulfil L2 Standard service requests raised by our Business Units with appropriate SoD and least-privilege practices.
• Support user provisioning/entitlement reviews in line with Siemens ISMS controls.

Compliance & Security

• Adhere to ITIL/ITSM processes (Incident/Change/Problem), ISMS, data protection (e.g., GDPR), and audit requirements.
• Ensure logging, monitoring, and evidence are complete for controls and audits; remediate findings promptly.

Collaboration & Continuous Improvement

• Serve as the bridge between Business users/Customers, L3/DevOps, Infrastructure, Cybersecurity, and Business Operations.
• Identify automation opportunities (e.g., self-healing, alert tuning, runbook automation) and drive CIP/Lean improvements.
• Provide operational reporting (SLA, MTTR, incident trends, service health) and contribute to service reviews.

Job Requirements/ Skills

• Solid experience in application/production support and integrations (APIs,

queues, file transfers).

• Databases/SQL: Issue analysis, data validation, and performance triage.
• Familiarity with ServiceNow (tickets, CMDB, change), Jira for ops tasks.
• Analytical, structured problem-solver with strong ownership and customer focus.
• Clear, concise communicator for technical and business stakeholders.
• Bachelor’s in Computer Science/IT/Engineering (or equivalent experience).
• ITIL Foundation preferred; exposure to ISMS/audit environments is a plus.

Create a better #TomorrowWithUs!

This role is in Pune, where you’ll get the chance to work with teams impacting entire cities, countries – and the craft of things to come.

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We’re Siemens. A collection of over 312,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we encourage applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit and business need. Bring your curiosity and creativity and help us craft tomorrow.

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds (http://www.siemens.com/careers/digitalminds ) #STS