Network Security Engineer - Netskope Project

Jobskey Search and Selection; Chennai District; On-site; INR 334,800 - 558,000; Full time

Job summary

A leading technology recruitment firm seeks a Network Security Engineer for a dynamic work environment in Chennai. The ideal candidate will assist customers with Netskope products, ensuring a high-quality customer experience while managing technical issues related to network security. With a minimum of 3 years experience in a Technical Assistance Center and strong networking skills, candidates should hold a Bachelor’s degree in Computer Science or equivalent. Join us for exciting challenges in the network security domain.

Qualifications

• 3+ years of experience in a Technical Assistance Center environment.
• Excellent communication skills.
• Strong network security experience.

Responsibilities

• Work in a dynamic TAC environment with a focus on customer satisfaction.
• Clear case queue before the end of the shift.
• Assist customers with Netskope products and services.

Skills

Core networking skills

Network security technologies

DLP and Encryption gateways

Troubleshooting network problems

International Support experience

CCNA certification

Education

Bachelor of Science in Computer Science/Engineering or equivalent

Job description

Network Security Engineer - Netskope Project

About the job Network Security Engineer - Netskope Project

Overview: Our client is a leading digital technology and customer experience services company known for its agility, innovation, and focus on client outcomes.

• Job Responsibilities:
  Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with a High focus on customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.
• Check the case queue and clear the cases in it before the end of the shift
• Help customers with Netskope products and services.
• Update ZD with case updates and set SLA accordingly
• Manage caseloads & backlog in a timely manner, drive them for a closure
• Take ownership for problem resolution, problem reproduction and escalation.
• Escalate cases to the L2 team whenever required with proper documentation

Technical Skills:

• Candidate should have very strong fundamental core networking skills, with thorough knowledge of TCP/IP Protocol suite, OSI layered architecture and should be able to relate that knowledge in troubleshooting related issues
• Excellent knowledge and prior experience supporting network security technologies such as Proxies, NG Firewalls, SSL/IPSec, VPNs, SSO
• Familiarity with DLP and Encryption gateways.
• Proven knowledge and practical application of Security, Firewalls, access and perimeter control, vulnerability management and intrusion detection.
• Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat and packet sniffers like wire shark, TCP dump and HAR Captures (HTTP Archive) etc
• International Support experience preferable.
• CCNA certification is preferable

Desired Profile:

• Minimum 3+ years of experience in TAC Environment like Firewall and SASE domains.
• Should have good communication skills
• Have a strong network security experience
• Experience in the IT / ITES sector preferably with expertise in network security domain
• Bachelor of Science in Computer Science/Engineering or equivalent advanced industry certifications
• Enjoy challenging and diverse work assignments in a fast-paced environment
• Should consistently achieve business goals in a short time frame