Network Security Engineer L3 (Operations) - Bangalore

Neysa; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Neysa in Bengaluru is seeking a Network Security Engineer L3 – Service Operations to monitor, maintain and troubleshoot complex network and firewall infrastructure onsite. You will work across DC and office locations, ensuring uptime, security and incident response.

You will apply expertise in Palo Alto, Fortinet, Cisco ASA/Firepower, VPNs, BGP/EVPN VXLAN, and ITIL processes to deliver 24x7 availability and robust network services for AI-driven workloads within Neysa’s enterprise platforms.

Qualifications

• Strong hands-on experience configuring, managing, and troubleshooting firewalls (Palo Alto, Fortinet, Cisco ASA/Firepower, Check Point).
• In-depth routing/switching concepts (OSPF, BGP, EIGRP, VLANs, STP).
• BGP EVPN VXLAN experience in Data Centre environments.
• Expertise in VPN technologies (Site-to-Site, IPSec, SSL VPN, Remote Access).
• Familiarity with ITIL-based incident, change and problem management.

Responsibilities

• Carry out advanced configurations and troubleshooting on Network switches, Routers and Firewalls with EVPN/BGP, VXLAN and SSL/IPSec VPNs.
• Provide extended technical support to L1/L2 teams and clients via tickets, email and calls.
• Ensure 24x7 availability, respond to incidents, and follow SLA/escalation matrices.
• Manage uptime, redundancy and failover of infrastructure; collaborate across teams.
• Document tasks and resolutions in ticketing systems; perform RCA for critical incidents.

Skills

Firewall configuration

Networking troubleshooting

BGP EVPN VXLAN

VPN technologies

TCP/IP DNS DHCP

ITIL processes

DC networking

Load balancers / proxies

Job description

Job Title: Network Security Engineer L3 – Service Operations

Type:Onsite, Rotational Shift (24×7)

Job Level:L3

Our Purpose

India is in the middle of an extraordinary AI revolution, powered by a young, tech-savvy generation and visionary leaders who see the future in code and creativity. Across industries—from healthcare to finance to education—AI adoption is accelerating at record speed. Over 90% of business leaders are now reimagining their processes through AI, while developers and students across the country are building tools that are transforming the way India works and lives. At the heart of this movement stands Neysa, India’s trusted AI Acceleration Cloud Provider. Neysa exists to democratize AI. Built in India for the world, Neysa carries the credibility of a leadership team that created Netmagic (now part of NTT Data). With a fully integrated system and deep local market insight, Neysa helps organizations across sectors confidently adopt, accelerate, govern, and scale AI. The Future of AI, Built on Trust and Expertise. Hence, Neysa understands and builds the Home for Your AI.

Who We Are

Co-founded by industry pioneers Sharad Sanghi and Anindya Das, Neysa combines deep expertise in cloud, AI infrastructure, and cybersecurity to empower the builders of the future. Its flagship product, Neysa Velocis, is a full-stack system built for modern AI—from training and fine-tuning to inference. It streamlines compute, orchestration, security, and observability, helping organizations in high-growth markets like India adopt AI faster, safer, and more cost-efficiently.

The Opportunity

As a Network and Firewall L3 Engineer, you will assist in monitoring, maintaining, optimizing, and performing advanced-level troubleshooting on network and firewall infrastructure, ensuring system stability and security. This role is ideal for someone looking to gain hands-on experience in network administration, firewall management, and advanced troubleshooting. The position requires onsite presence at both Data Centre (DC) and Office locations.

Roles And Responsibilities

Carry out advance level configurations and troubleshooting on Network switches, Router and Firewall and networking technologies such as EVPN BGP, VXLAN, SSL VPN, IPSEC VPN, BGP.

Extend technical support to L1, L2 and clients over the email, tickets, phone and other communications channel

24 * 7 Availability

Provide response & resolutions to Incidents, Requests, Changes, Problems as per SLA & in case required. Escalate as per escalation matrix.

Handle escalations, Severity Incidents, Critical Projects

Work on SIP’s, Assignments

Adhere to process & procedures

Manage & Maintain availability & uptime of infrastructure

Collaborate with other team members and other teams to provide resolutions

Ensure all task, work done are captured in ticketing systems and are updated accordingly

Ensure earlier resolutions to the issue to meet SLA. Experience handling escalations and providing L3-level support/RCA (Root Cause Analysis) for critical incidents.

Primary Skills (Must Have)

Strong hands-on experience in configuring, managing, and troubleshooting firewalls (e.g., Palo Alto, Fortinet, Cisco ASA/Firepower, Check Point)

In-depth knowledge of routing and switching concepts (OSPF, BGP, EIGRP, VLANs, STP)

Strong hands-on experience with BGP (eBGP/iBGP, route reflectors, route policies, path attributes) in Data Centre environments

Working knowledge of VXLAN overlay networking (VTEPs, VNI mapping, underlay/overlay design) and EVPN as its control plane, including MAC/IP route advertisement and multi-tenancy

Understanding of Spine-Leaf Data Centre fabric architectures built on BGP EVPN VXLAN

Expertise in VPN technologies (Site-to-Site, IPSec, SSL VPN, Remote Access VPN)

Experience with network security concepts — NAT, ACLs, IPS/IDS, DMZ architecture, Zone-Based Firewalls

Proficiency in troubleshooting network connectivity, latency, and performance issues at L3 level

Sound knowledge of network monitoring tools (SolarWinds, PRTG, Nagios, or similar)

Hands-on knowledge on load balancers and proxy technologies

Familiarity with network documentation, change management, and incident/problem management processes (ITIL framework)

Experience with DC (Data Centre) network operations, including uptime, redundancy, and failover mechanisms

Strong understanding of TCP/IP fundamentals, DNS, DHCP, and network protocols

Preferred Skills

Basic understanding of SOC processes — incident detection, triage, and escalation

Familiarity with SIEM tools (Splunk, QRadar, ArcSight, or similar) for log monitoring and correlation

Exposure to threat intelligence and common attack vectors (DDoS, malware, phishing, lateral movement)

Ability to correlate network/firewall logs with SOC alerts for effective incident response

Knowledge of vulnerability management and patching processes

Familiarity with cloud networking concepts (AWS/Azure VPC, VNet, cloud firewalls, hybrid connectivity)

Awareness of compliance and audit standards (ISO 27001, PCI-DSS) as applicable to network/security infrastructure

Certifications such as CCNA/CCNP (Security or Enterprise), PCNSE, Fortinet NSE, or CompTIA Security+ are a plus

Why This Role is a Unique Opportunity at Neysa

This role offers the opportunity to work on complex, large-scale infrastructure systems that power AI-driven platforms. You will play a critical role in maintaining system reliability, handling high-impact incidents, and shaping operational excellence in a fast-growing AI ecosystem. You’ll gain deep exposure to enterprise infrastructure, automation practices, and next-generation AI workloads while contributing to a high-performance environment.

Team Culture and Inclusion

Work in a collaborative, high-impact, and fast-paced environment

Be part of a culture that values ownership, innovation, and continuous learning

Thrive in an inclusive workplace where diverse ideas and perspectives are encouraged