L1 - Linux System Administrator

Operations; Mumbai; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Neysa is seeking a Monitoring Desk Associate in Mumbai to join the Service Assurance Team. You will monitor Neysa’s AI platforms, respond to incidents in real time, and troubleshoot to maintain service availability.

The role requires hands-on Linux experience (CentOS/Ubuntu/RHEL) and proficiency with monitoring tools such as Nagios, Prometheus, and Grafana. Strong communication and teamwork are essential for success in this onsite role.

Qualifications

• 1–5 years of experience in operations or service assurance with Linux.
• Strong Linux skills on CentOS/Ubuntu/RHEL.
• Experience with ITIL incident management processes.
• Ability to troubleshoot server, network, and application issues.
• Experience with monitoring/alerting tools (Nagios/Prometheus/Grafana).
• Excellent written and verbal communication.
• Team player with proactive problem-solving.
• Basic knowledge of cloud platforms (AWS/Azure/GCP) is a plus.

Responsibilities

• Monitor Neysa’s platforms and infrastructure for alerts, performance issues, or service disruptions.
• Respond to incidents promptly and escalate to ensure timely resolution.
• Follow incident management processes for identification, classification, and escalation.
• Investigate, diagnose, and resolve incidents affecting system performance.
• Continuously monitor servers, applications, and networks using Nagios, Prometheus, Grafana.
• Document incidents and resolutions in management systems with root-cause analysis.
• Collaborate with engineers and developers to implement improvements.
• Perform periodic maintenance including patching and health checks.

Skills

Linux Admin

Incident Mgmt

Monitoring Tools

Troubleshooting

Communication

Teamwork

Cloud Basics

Tools

Nagios

Prometheus

Grafana

Docker

Kubernetes

Bash

Python

Job description

Job Title: L1 Linux System Administrator – Monitoring Desk
Location: Mumbai
Type: Onsite – Work from office

About Neysa:
Neysa is an AI Acceleration Cloud System provider, dedicated to democratizing AI adoption with purpose-built platforms and services for AI-native applications and workloads. Co-founded by industry leaders, we empower businesses to discover, deploy, and scale Generative AI (Gen AI) and AI use cases securely and cost-effectively. Our flagship platforms—Neysa Velocis, Neysa Overwatch, and Neysa Aegis—accelerate AI deployment, optimize network performance, and safeguard AI/ML landscapes. We are committed to enabling AI-led innovation across industries and geographies.

Position Overview

We are looking for a Monitoring Desk Associate to join our Service Assurance Team. This position will play a key role in ensuring the optimal performance of Neysa’s AI platforms by monitoring system health, responding to incidents, and performing troubleshooting and resolution in real time. The ideal candidate will have hands-on experience with Linux systems, a passion for operational excellence, and the ability to quickly resolve issues impacting service availability.

Key Responsibilities

• Incident Monitoring & Response: Monitor Neysa’s AI platforms and infrastructure for any system alerts, performance issues, or service disruptions. Respond to incidents promptly and elevate issues as needed to ensure timely resolution.

• Incident Management: Follow defined processes for incident identification, classification, and escalation. Ensure incidents are managed effectively, with minimal disruption to service and in alignment with service level agreements (SLAs).

• Troubleshooting & Resolution: Use your Linux expertise to investigate, diagnose, and resolve incidents affecting system performance. Troubleshoot system-level issues, application failures, and network-related problems.

• Proactive Monitoring: Continuously monitor the operational status of servers, applications, and networks, proactively identifying potential issues before they impact customers. Utilize monitoring tools such as Nagios, Prometheus, or Grafana to track system health.

• Documentation & Reporting: Accurately document incidents, actions taken, and resolutions in incident management systems. Provide detailed reports on recurring issues, root causes, and preventive measures for the Service Assurance team.

• Collaboration with Technical Teams: Work closely with system administrators, engineers, and developers to identify areas of improvement, share insights, and ensure issues are resolved with minimal business impact.

• Root Cause Analysis: Participate in post-incident reviews to analyze root causes, provide feedback, and suggest improvements to incident management processes.

• System Maintenance: Support periodic system checks, patch management, and routine maintenance to ensure systems are secure, optimized, and operating at peak efficiency.

Qualifications

• Experience: 1-5 years of experience in an operations or service assurance role, with a focus on incident management and system monitoring in a Linux environment.

• Linux Skills: Solid experience with Linux operating systems (e.g., CentOS, Ubuntu, RHEL), including system administration, basic troubleshooting, and performance tuning.

• Incident Management: Knowledge of ITIL processes, specifically incident management, with the ability to handle incidents efficiently while maintaining communication with stakeholders.

• Troubleshooting Skills: Strong ability to troubleshoot technical issues in a timely manner, including server failures, network connectivity issues, and application problems.

• Monitoring Tools: Experience with monitoring and alerting tools such as Nagios, Prometheus, Grafana, or similar, and a strong understanding of how to use these tools to monitor system health and performance.

• Communication: Excellent communication skills, both verbal and written, with the ability to provide clear and concise updates to both technical and non-technical stakeholders.

• Team Player: Ability to work effectively in a collaborative team environment, with a proactive approach to problem-solving and incident resolution.

• Technical Aptitude: Basic understanding of cloud platforms (AWS, Azure, or Google Cloud) and networking fundamentals is a plus.

Preferred Qualifications

• Experience with containerized environments (e.g., Docker, Kubernetes) is a plus.

• Familiarity with automated scripting for incident resolution and process improvement (e.g., Bash, Python).

• ITIL certification or similar incident management qualifications.

Why This Role is a Unique Opportunity at Neysa

• Work closely with leadership on key business decisions

• High visibility and impact across teams

• Opportunity to build legal processes from the ground up

• Fast learning environment in a scaling startup

Team Culture and Inclusion

• Open and collaborative work environment

• Strong focus on ownership and accountability

• A culture where ideas and initiative are valued

Love what this role has to offer? Discover the world of Neysa:
Website: https://neysa.ai/ Socials
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