Network Operations Engineer

Hackajob; Gurugram District, Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Hackajob is seeking a network support engineer to resolve faults across pan-European MPLS and IP services. You will own incidents from detection through root-cause analysis, coordinating with Field Maintenance and TAC teams to ensure timely restoration.

You will work in a fast-paced environment, interfacing with customers and partners, and you will use your strong knowledge of IP fundamentals and Layer 3 technologies to maintain high SLAs.

Qualifications

• Must have strong understanding of Layer 3 services and related protocols
• Experience implementing, diagnosing and troubleshooting IP/MPLS/VPNs across large networks
• Excellent communication skills and customer-facing experience

Responsibilities

• Provide 2nd level support for MPLS/IP services across pan-European networks
• Coordinate tasks with Field Maintenance and TAC teams
• Maintain fault records and provide regular updates during outages
• Generate technical reports for RFO/RCA requests

Skills

L3 services

IP fundamentals

OSPF

ISIS

EIGRP

RIP

BGP

MPLS

IP VPN

LAN Ethernet

NOC coordination

Customer facing

English fluency

Job description

Why we need this role

The primary purpose of this role is to work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colts IP and SDN products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners.

You will:

• Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support.
• Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European SDWAN Infrastructure and a range of services according to product SLAs, up to 2nd Level Support.
• Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous
• Participate in a 24/7 shift pattern
• Have full knowledge of customers bespoke networks and services
• Join us and you will be part of a fast-growing community of like-minded experts to grow and learn alongside you in your career.

Supports the execution of network operations and services including network surveillance, problem management, incident resolution and customer service assurance.

What you will do

• Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support.
• Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous
• Participate in a 24/7 shift pattern
• Have full knowledge of customers bespoke networks and services
• Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.
• Build and maintain working relationships with key interconnect partners and vendors
• Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre
• Maintain a clear and accurate record of events throughout a fault duration utilising Colt’s Remedy based Fault Management System and provide regular updates as and when required
• Resolve or escape faults as appropriate, according to product SLAs
• Technical report generation for customer RFO/RCA requests
• Technically manage software upgrades in co-ordination with vendor and Colt teams involved

What we're looking for

Skills & Experience

Must haves:

• Direct experience in Layer 3 Services and Technologies, including, but not limited to the following:
• Excellent understanding of IP Fundamentals and various Protocols, including OSPF, ISIS, EIGRP, RIP and BGP
• Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and Multicast VPN solutions across a pan European network
• Multicast Knowledge desirable
• Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks
• Excellent knowledge of LAN (Ethernet) based products
• Experience in working with global providers, NOC and Field operators for technical issues
• A logical approach to fault finding and troubleshooting
• Ability to control and co-ordinate complex technical situations in a calm and professional manner
• Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology.
• Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers
• Must be able to speak & write fluent in English, second European language would be advantageous

Might haves:

• Formal IT qualification: CCNP, CCSP, CCNA, etc.
• Exposure to vendor specific Transmission training and technologies
• Experience with ITIL
• Telecoms / Computer science degree or equivalent