Network Operations and Services Engineer

COLT Technology Services India Pvt Ltd; Gurugram District; On-site; INR 1,100,000 - 1,700,000; Full time

Job summary

Colt Technology Services India Pvt Ltd is seeking a Network Operations & Services Engineer in Gurugram. The role covers monitoring, diagnosing and resolving faults on MPLS/IP and SDWAN services, with 2nd level support responsibilities.

You will liaise with field teams and vendors to ensure service SLAs are met and maintain clear fault records. The position requires strong IP networking knowledge, experience with OSPF/BGP/MPLS, and a customer‑facing mindset.

Qualifications

• Direct experience with Layer 3 services and technologies.
• Strong understanding of IP fundamentals and protocols (OSPF, ISIS, EIGRP, RIP, BGP).
• Experience provisioning and troubleshooting IP, Ethernet and Optical services.
• Customer facing and able to communicate with internal/external partners.
• Fluent in English; additional European language is a plus.

Responsibilities

• Monitor, troubleshoot, diagnose and resolve faults on MPLS/IP and SDWAN services, up to 2nd level support.
• Interfacing with optical and Ethernet networks; coordinate with Field/TA Centre teams.
• Provide professional customer interface as Single Point of Contact; generate technical reports.

Skills

IP Fundamentals

OSPF

BGP

MPLS

Multicast VPN

IP Networking

NOC Operations

Customer-facing

English Proficiency

Education

CCNP or CCNA

Job description

Network Operations & Services Engineer

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Short Description Job Level: PT1 Core Job Location: Gurugram Function: Chief Operations Office Employment Type: Full time Working pattern: Hybrid

Why we need this role

The primary purpose of this role is to work within a team of highly experienced customer supporting engineers, with responsibility for resolving customer faults and problems occurring on Colts IP and SDN products and services. This includes end-to-end ownership, co-ordination and management of tasks assigned to other teams and network partners.

You will:

• Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support.
• Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European SDWAN Infrastructure and a range of services according to product SLAs, up to 2nd Level Support.
• Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous
• Participate in a 24/7 shift pattern
• Have full knowledge of customers bespoke networks and services
• Providing a professional interface to customers, acting as a Single Point of Contact for all their issues.
• Build and maintain working relationships with key interconnect partners and vendors
• Manage and coordinate tasks assigned to other teams, such as Field Maintenance or Technical Assistance Centre
• Maintain a clear and accurate record of events throughout a fault duration utilising Colts Remedy based Fault Management System and provide regular updates as and when required
• Resolve or elevate faults as appropriate, according to product SLAs
• Technical report generation for customer RFO/RCA requests
• Technically manage software upgrades in co-ordination with vendor and Colt teams involved

Supports the execution of network operations and services including network surveillance, problem management, incident resolution and customer service assurance.

What you will do

• Proactively monitor, troubleshoot, diagnose and resolve faults across a pan European MPLS Infrastructure and a range of IP services according to product SLAs, up to 2nd Level Support.
• Knowledge or experience with interfacing into Optical and Ethernet-based Networks would be advantageous

Skills & Experience

Must haves: Direct experience in Layer 3 Services and Technologies, including, but not limited to the following: Excellent understanding of IP Fundamentals and various Protocols, including OSPF, ISIS, EIGRP, RIP and BGP Working experience with implementing, diagnosing and troubleshooting IP Access, MPLS and Multicast VPN solutions across a pan European network Multicast Knowledge desirable Understanding the provisioning and maintaining of IP, Ethernet and Optical services across Backbone Networks Excellent knowledge of LAN (Ethernet) based products Experience in working with global providers, NOC and Field operators for technical issues A logical approach to fault finding and troubleshooting Ability to control and co-ordinate complex technical situations in a calm and professional manner Excellent customer facing skills, dealing with specialist requests regarding Overall Solutions and not limited to a single Technology. Customer focused and able to communicate effectively skills with all required parties including internal/external network partners and customers Must be able to speak & write fluent in English, second European language would be advantageous

Might haves: Formal IT qualification: CCNP, CCSP, CCNA, etc. Exposure to vendor specific Transmission training and technologies Experience with ITIL Telecoms / Computer science degree or equivalent

What we offer you

Looking to make a mark At Colt, youll make a difference. Because around here, we empower people. We dont tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, youll be encouraged to be yourself because we believe .