LEAD ADMINISTRATOR L1

Wipro; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Wipro in Mumbai is seeking an experienced Linux Administrator to resolve high-priority incidents, monitor SLAs, and analyse system performance. The role collaborates with internal teams and external stakeholders to implement mitigations and drive service improvements.

The ideal candidate has 5–8 years of IT experience with strong troubleshooting skills and experience in incident management. The position is based in Mumbai and involves on-site work with opportunities for knowledge sharing and

Qualifications

• Linux administration experience is mandatory.
• 5–8 years of relevant IT experience.
• Strong troubleshooting and incident management capabilities.

Responsibilities

• Triaging and resolving high-priority incident tickets (P2) with root-cause analysis.
• Monitor SLAs for assigned tech areas and manage proactive escalations.
• Analyse system performance data and assist capacity planning.
• Implement improvements by evaluating new tools with technical teams.
• Support disaster recovery activities and ensure security controls.
• Prepare reports and communicate with stakeholders on performance.
• Collaborate with team to resolve tickets and service requests.
• Update SOPs and knowledge base for future ticket resolution.

Skills

Linux Admin

Job description

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Job Description

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Role Purpose

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Areas of responsibility

• Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Team Management-Collaborate with team members to resolve open tickets and service requests.
• Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Mandatory Skills: Linux Admin.

Experience: 5-8 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.