Network Engineer L2

Tech Mahindra; Mumbai Suburban; On-site; INR 850,000 - 1,400,000; Full time

Job summary

Tech Mahindra is seeking a Network & Security Engineer (L2) in Mumbai to manage client network and security devices remotely, troubleshoot complex routing, switching and firewall issues, and lead incident response across a 24x7 operation. The role requires Palo Alto expertise, CCNP or higher, and strong vendor coordination.

Responsibilities include network design adaptation, documentation of configurations, and mentoring L1 staff.

Qualifications

• 4 to 7 years of prior relevant experience in switching, routing, and firewall.
• Knowledge and experience installing and supporting Palo Alto Security Appliances (minimum 3 years).
• Palo Alto Networks certification preferred PCNSA or PCNSE.
• CCNP Certification (Minimum Routing and Switching) certified (or higher).
• Experience with BGP, OSPF, EIGRP, STP, VLANs, VPN concepts.
• Site-To-Site VPN and RA VPN knowledge; Data Centre/cloud familiarity.

Responsibilities

• Manage the clients Network and Security devices remotely.
• Troubleshooting Routing, Switching & Security issues.
• Adapt/Suggest network design changes as needed.
• Respond to emergencies and troubleshoot during outages; lead incident calls; escalate to OEMs/Vendors.
• Troubleshoot to ensure minimum downtime and maximum availability.
• Perform Change and Incident Management per process.
• Document technologies used for customer setups and create network diagrams.
• Work 24x7 shifts and manage the shift independently.
• Lead and mentor L1 team members.

Skills

Communication skills

Vendor management

ITIL practices

Problem solving

Pressure handling

Education

CCNP Routing & Switching or higher

PCNSA/PCNSE certification

Tools

SolarWinds

Kiwi Syslog

NetFlow Analyzer

Wireshark

Job description

Network & Security Engineer- L2 Job Description, Experience 4 to 7 Years

Roles & Responsibilities:

Manage the clients Network and Security devices remotely.

Troubleshooting Routing, Switching & Security issues.

Adapt/Suggest any Network design changes as and when needed.

Responding to emergency situations and performing effective troubleshooting during production outages. Lead and manage the incident calls. Escalate the issues to OEMs/Vendors.

Troubleshoot all networking problems to ensure minimum downtime & maximum availability.

Perform Change Management and Incident management as per the process.

Documentation for all the technologies used for customers setup.

Ability to create accurate network diagrams and documentation for designing and planning network communication systems.

Ready to work in 24*7 Shifts and able to manage the shift independently.

Work independently with minimum or no supervision

Lead and mentor L1 team members

Experience and Skill must require (Essential):

4 to 7 years of prior relevant experience in switching, routing, and firewall

Knowledge and experience installing and supporting Palo Alto Security Appliances (minimum 3 years).

Palo Alto Networks certification preferred PCNSA or PCNSE.

• Palo Alto expertise in design, configuration, migrations, tuning and customisation of features.
• Thorough knowledge of Panorama, WildFire, Global Protect VPN.
• Fortinet Firewall Experience is desired.
• Considerable knowledge and experience in setting up Cisco network components, specifically Layer 2 and Layer 3 switches, Nexus 9K Series Switches, Cisco Routers, WLC and Cisco ISE.
• CCNP Certified (Minimum Routing and Switching) certified (or higher).
• Knowledge of BGP, OSPF, EIGRP, STP, TRUNKS, VLANs, Port-Channel, Static routing, HSRP, VRRP, MST
• Networking topologies and protocols. Examples being MPLS, VRF, SIP, Traffic Shaping/ QoS, VPN
• Considerable knowledge and experience in Site-To-Site VPN and RA VPN technology, VSS and VPC
• Familiarity with Data Centre environment and hosted deployments/cloud
• Experience of supporting clients remotely and face to face
• Experience with Wireshark or other protocol analyzer
• Excellent communication skills both written and verbal
• Must be flexible to work outside of business hours as per business requirements.
• Needs to be able to remain calm under pressure and ensure a logical thought process is maintained.
• Should have the ability to investigate complex WAN and Datacenter LAN issues in a multiproduct environment, Ability to handle complex network issues independently.
• Should have exposure to ITIL practices.
• Strong vendor management skills needed.
• Should have passion towards new trends in technology.

Network Products Experience:

Classification: Company Internal

• Cisco Routers 8300, 4400, 4300, ASR1K
• Cisco Switches 9500, 9400, 9300, 4500, 3800, 2900
• Cisco WLC 9800, Access Points 9120, 3802, 2802
• Palo Alto Firewalls PA-3200, PA-1400, VM Firewalls
• NMS - Solarwinds, Kiwi Syslog and Netflow Analyzer