Network Architecture Specialist

NTT DATA BUSINESS SOLUTIONS; Bengaluru; On-site; INR 4,000,000 - 6,400,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Bengaluru, India, seeks a Manager for Managed Services Operations to oversee delivery, ensuring client satisfaction and uninterrupted IT infrastructure operation.

This role requires deep expertise in routing, switching, security, data center networks, and hands-on SD-WAN and Cisco ACI experience, with strong leadership, budgeting, and cross-cultural collaboration.

Qualifications

• Network architecture exposure with SD-WAN and ACI.
• Incident management experience per banking policies.
• ITIL certification is desirable.

Responsibilities

• Oversee delivery of managed services to ensure client satisfaction.
• Lead incident management per bank policies and ensure timely resolution.
• Maintain network diagrams and documentation for infrastructure.

Skills

Networking

SD-WAN

Cisco ACI

Routing & Switching

Security

Education

Bachelor's degree IT/Computing

ITIL certification desirable

Tools

Cisco SD-WAN

Cisco ACI

Job description

Job Summary

The Manager, Managed Services Operations is a management role, responsible for operating within a Region/Country or Services function and is accountable for service delivery at the highest level thereby ensuring client satisfaction and the successful continuance of business operations within the organization. This role ensures managed service is provided to all clients, thereby ensuring that their IT infrastructure and systems remain operational. The primary objective of this role is to ensure contracted Managed Services outcomes are delivered to the client and assists with the planning, building and supporting of delivering managed services to meet business objectives.

Responsibilities

• Knowledge and expertise on different domains viz. Routing, Switching, Security, DC network. Knowledge of Managing Data Canter and Team,
• Should have strong hands on experience in Cisco SDWAN solutions and experience in Cisco ACI.
• Responsible for all incident management issues. Should ensure all incidents are addressed strictly as per the banks incident management policy and all necessary steps related to the incident resolution are in place.
• Responsible for all documentation works related to infrastructure such as network diagram, approval documents etc.,
• Ensure all the changes are properly evaluated, tested and then implemented. Should also ensure all changes follow a strict change management policy.
• Able to assess the network infrastructure of all critical locations of the bank (DC, DR HO) and suggest feedback for its continuous improvement.
• Able to guide/troubleshoot the critical day-to-day issues of the bank in case of failure by the team to resolve it on time.

Knowledge and Attributes

• Excellent organizational and team management skills.
• Excellent communication skills both verbal and written coupled with excellent ability to collaborate with internal stakeholders and external clients.
• Advanced understanding of budgets and cost management.
• Excellent time management, prioritization and delegation abilities.
• Excellent focus on client centricity.
• Highly focused on business outcomes.
• Ability to guide the team through transformational objectives set out by the business.
• Excellent ability to work across different cultures and social groups.
• Ability to work well in a pressurized environment and adapt to changing circumstances.

Academic Qualifications and Certifications

• Bachelors degree or equivalent degree in Information Technology or Computing or related field.
• ITIL certification is desirable.

Required Experience

• Must Haves: Network Architectural exposure with SDWAN and ACI

Workplace Type

On-site