NAM & MEA ELCM Team Lead - HR Ops

Hitachi Vantara Corporation; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Hitachi Energy in Bengaluru, India, is seeking a dynamic Team Lead - HR Operations to guide Employee Lifecycle Management across NAM and MEA regions, ensuring accurate processing and high service quality.

You will lead a team of HR Service Specialists, partner with HRBPs and Payroll, drive process improvements, and optimize Workday capabilities while maintaining governance and compliance. The role operates on a night shift to support global stakeholders.

Qualifications

• 7–8 years of experience in HR Operations focusing on Employee Lifecycle Management and HR master data management.
• Deep knowledge of Workday HR modules and Hire-to-Retire processes.
• 4–5 years of experience leading and developing high-performing teams in a shared services or HR operations environment.
• Proven track record of driving process improvement, transformation initiatives, and cross-functional projects.
• Strong analytical, stakeholder management, and problem-solving skills with a focus on operational excellence.
• Excellent written and verbal communication skills in English.
• Lean, Six Sigma, or continuous improvement certification is preferred.

Responsibilities

• Lead end-to-end Employee Lifecycle Management (ELCM) operations across NAM and MEA, ensuring accurate and timely HR service delivery.
• Drive service excellence by consistently meeting SLAs, KPIs, quality standards, and employee experience objectives.
• Lead, coach, and develop a high-performing team of HR Service Specialists, fostering accountability, engagement, and continuous learning.
• Partner with HRBPs, Payroll, managers, and global HR teams to ensure seamless collaboration and resolution of complex HR matters.
• Manage critical escalations and drive root-cause analysis to deliver sustainable solutions and process improvements.
• Optimize HR processes through automation, standardization, and continuous improvement initiatives to enhance efficiency and scalability.
• Ensure data accuracy, governance, compliance, and audit readiness across employee lifecycle and master data management processes.
• Drive adoption, governance, and optimization of Workday HR modules, workflows, reporting, and analytics.
• Lead transformation projects, digital initiatives, and system enhancements that strengthen HR operational maturity and service delivery.
• Promote a culture of integrity, safety, compliance, and operational excellence aligned with Hitachi Energy values.

Skills

Workday modules

Employee lifecycle

HR master data

Stakeholder management

Problem solving

English communication

Lean Six Sigma

Education

Bachelor’s or Master’s in HR/Business

Tools

Workday

Job description

Job Description:

The Opportunity

At Hitachi Energy, we are looking for a dynamic Team Lead - HR Operations to join our Global HR Services organization and lead Employee Lifecycle Management (ELCM) operations across North America and the Middle East & Africa regions. This role is critical in ensuring seamless delivery of HR operational services while driving excellence in employee experience, data quality, compliance, and process efficiency.

As a people leader, you will manage a team of HR Service Specialists and play a key role in delivering high-quality HR support throughout the employee lifecycle, from hire to retire. You will leverage your expertise in Workday and HR operations to ensure accurate processing of employee transactions, effective stakeholder management, and continuous improvement across global processes.

This is an exciting opportunity to influence HR transformation initiatives, optimize service delivery models, and drive standardization and automation across a global organization. You will work closely with HR Business Partners, Payroll, managers, employees, and global HR teams to deliver a consistent and exceptional service experience while maintaining strong governance and compliance standards.

In this role, you will contribute to operational excellence by implementing best practices, enhancing Workday capabilities, and supporting organizational growth through scalable and efficient HR processes. You will also play a critical role in building team capability, fostering a high-performance culture, and ensuring continuous development of your team members.

The position operates on a night shift schedule, supporting global stakeholders and enabling round-the-clock service delivery across multiple regions. If you are passionate about leading teams, driving transformation, leveraging HR technology, and creating meaningful impact in a global environment, this role offers an excellent opportunity to advance your career while contributing to the success of Hitachi Energy.

How You'll Make an Impact

• Lead end-to-end Employee Lifecycle Management (ELCM) operations across NAM and MEA, ensuring accurate and timely HR service delivery.

• Drive service excellence by consistently meeting SLAs, KPIs, quality standards, and employee experience objectives.

• Lead, coach, and develop a high-performing team of HR Service Specialists, fostering accountability, engagement, and continuous learning.

• Partner with HRBPs, Payroll, managers, and global HR teams to ensure seamless collaboration and resolution of complex HR matters.

• Manage critical escalations and drive root-cause analysis to deliver sustainable solutions and process improvements.

• Optimize HR processes through automation, standardization, and continuous improvement initiatives to enhance efficiency and scalability.

• Ensure data accuracy, governance, compliance, and audit readiness across employee lifecycle and master data management processes.

• Drive adoption, governance, and optimization of Workday HR modules, workflows, reporting, and analytics.

• Lead transformation projects, digital initiatives, and system enhancements that strengthen HR operational maturity and service delivery.

• Promote a culture of integrity, safety, compliance, and operational excellence aligned with Hitachi Energy values.

Your Background

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or a related field.

• 7 to 8 years of experience in HR Operations with strong expertise in Employee Lifecycle Management and HR master data management.

• Deep knowledge of Workday HR modules and Hire-to-Retire processes.

• 4 to 5 years of experience leading and developing high-performing teams in a shared services or HR operations environment.

• Proven track record of driving process improvement, transformation initiatives, and cross-functional projects.

• Strong analytical, stakeholder management, and problem-solving skills with a focus on operational excellence.

• Excellent written and verbal communication skills in English.

• Lean, Six Sigma, or continuous improvement certification is preferred.

More About Us

At Hitachi Energy, we are advancing a sustainable energy future for all. Join a global team that values innovation, collaboration, integrity, and continuous learning while empowering employees to make a meaningful impact on the energy transition.

We offer opportunities for professional growth, global exposure, and participation in transformative HR initiatives that shape the future of our organization.

Work Model: On-site
Shift Timing: 5:30 PM - 2:30 AM

Hitachi Energy is committed to diversity and inclusion. We welcome applications from qualified individuals and are dedicated to creating an environment where everyone can thrive.

Demonstrates effective use of AI and digital tools to enhance problem-solving, decision-making, and productivity, while applying sound judgment, ensuring accuracy and compliance, and maintaining accountability for outcomes.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.