Multi carrier - Landside Specialist (US Shift - Voice Support)

Damco Spain SL; Chennai District; On-site; INR 350,000 - 540,000; Full time

Job summary

Maersk is seeking a Mobile Dispatcher to coordinate loads between drivers, the terminal, and external partners. You will assign loads in Trinium, schedule pickups and port appointments, and provide ongoing driver support to ensure containers move on schedule.

This role requires 3–5 years in shipping and logistics, strong communication, and proficiency in MS Office. Night shifts and effective documentation review will be important, with a focus on accurate dispatch planning and timely payment

Qualifications

• Graduate, ideally in Finance and Accounting.
• 3–5 years of experience in shipping and logistics.
• Experience with documentation review and data entry.
• Skilled at communicating with internal and external stakeholders.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Assign loads to drivers in Trinium based on availability and capacity.
• Generate dispatch reports for the next business day using multiple data sources.
• Schedule port container pickups and drop-offs via the terminal website.
• Investigate completed loads and plan for the next day.
• Track loads to ensure timely movement and notify relevant parties.
• Coordinate with client teams on drayage issues and appointment scheduling.
• Advise on billable accessorials and coordinate payment and AR.
• Maintain up-to-date information in the application.

Skills

Communication

Night shifts

Landside execution

Documentation review

Data entry

Education

Graduate in Finance and Accounting

Tools

MS Office

Job description

About Role

Dispatchers play a pivotal role in ensuring smooth operations between drivers, the terminal, and external partners. This position is responsible for assigning and tracking loads in Trinium, coordinating pickup and drop-off appointments through terminal websites, and providing ongoing driver support. The Mobile Dispatch ensures that drivers are equipped with the necessary information, resolves inquiries promptly, and ensures that containers are transported efficiently and on schedule. The Dispatch must approve and notify accessorial to the Settlement Clerk to pay the drivers to ensure AP is done the right way. He must also notify the Transportation Coordinator to ensure accessorial are charged to the customer (AR). He must maintain contact with the client to ensure accurate dispatch planning and coordination. He must consider which charges (accessorial) are billable. The Dispatch must also evaluate repair inquiries and decide if they must be sent to a repair company. He must ensure that the drivers or himself keep the application up to date.

Key responsibilities

• Assign loads to drivers in Trinium, ensuring accurate allocation based on availability and capacity. Assisting them with over daily operational challenges over the call.
• Generate the Dispatch Report, consolidating the drayage planning for the next business day using data from Trinium, along with information from client reports, port appointments, and assigned drivers.
• Schedule pickup and drop-off appointments for containers at the port, through the terminal's website.
• Conduct thorough investigations regarding the loads drivers have completed at the end of the current day and those they will begin the following day.
• Track and monitor loads to be exported and those already picked up, ensuring timely movement.
• Evaluate driver availability and assign them to loads they are capable of transporting.
• Maintain clear communication with the client's teams in the event of drayage issues or when requesting relevant information for appointment scheduling.
• Schedule appointments at the customer's warehouse when needed.

Required skills

• Graduate, ideally Finance and Accounting
• Willing to work in full night shifts
• Should carry 3-5 years of min experience in Shipping & logistics industry
• Prior experience with documentation review, data entry, reporting, Landside execution will be an advantage
• Should be able to effectively communicate with internal and external stakeholders
• Good working knowledge of MS Office products including Word, Excel, and PowerPoint.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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