Multi Carrier - Landside Senior Specialist

Damco Spain SL; Chennai District; On-site; INR 450,000 - 900,000; Full time

Job summary

Maersk is seeking a Dispatch Senior Specialist in Chennai to ensure continuous and efficient freight flow by coordinating drivers, containers, and port movements.

You will monitor daily tasks, communicate with terminals and clients, and resolve operational issues to minimize delays and optimize distribution. Night shifts required, strong Excel and English skills preferred.

Qualifications

• Graduate or postgraduate in operations, financial analysis, shipping and logistics.
• Excellent written and spoken English communication.
• Willingness to work night shifts.
• Ability to build data-driven recommendations using Maersk platforms and in-house tools.

Responsibilities

• Plan and coordinate freight movements to drivers with efficient assignments.
• Oversee logistics operations to guarantee timely pickup of containers.
• Monitor progress of drivers from previous day and ensure tasks are on track.
• Schedule cargo pickups and deliveries at ports and terminals; arrange chassis reservations.
• Maintain communication with clients, terminals and drivers for smooth movements.
• Update and send container recaps and Daily Hand-Off reports.

Skills

English communication

MS Excel

PowerPoint

Power BI

Python

R

Analytical thinking

Education

Bachelor's or Master’s degree in operations/logistics

Tools

Python

R

Power BI

Job description

Job Purpose/summary

The Dispatch Senior Specialist is responsible for ensuring the continuous and efficient flow of freight by managing and resolving any operational issues drivers may encounter. This role focuses on overseeing the timely pickup and return of loaded and empty containers, coordinating movements between warehouses and terminals, and ensuring all necessary resources are in place. By maintaining direct communication with drivers, terminals and clients, the Dispatch Specialist ensures that logistical operations run smoothly, minimizing delays and optimizing transportation efficiency.

Key responsibilities

• Plan and coordinate freight movements, ensuring efficient assignments to drivers.
• Develop and oversee logistics operations to guarantee the timely pickup of loaded and empty containers.
• Monitor and confirm that drivers assigned from the previous day are actively working on their designated tasks.
• Schedule and manage appointments for cargo pickup and delivery at the port.
• Arrange and secure chassis reservations as needed to support driver operations.
• Maintain effective communication with clients, terminals and drivers to ensure the successful completion of required movements.
• Request road service and chassis maintenance when needed.
• Escalate whatever issue the driver communicates when providing assistance if needed.
• Use optimizer as a secondary tool for planning.
• Update customer’s TMS.
• Update and send customer container recaps.
• Report container damages.
• Update the Daily Recap and Daily Hand-Off reports.
• Assign loads and empties in Trinium.

Required experience & skills

• Graduate or Postgraduate of at least 4-5 years in operations, financial analysis, Shipping and logistics business.
• Should be willing to work in full night shifts.
• Excellent communication skills (English) – fluent oral & written.
• Fluent with Windows Applications & strong MS Excel skills (v‑lookup, pivots, complex formulae) and MS PowerPoint.
• Analytical & problem‑solving ability for troubleshooting & root cause analysis.
• Willingness to build on and experiment with data & Maersk’s platforms, in addition to our own services.
• Ability to effectively communicate data‑driven solutions and recommendations to business stakeholders.
• Passionate to lead initiatives, driven to work with creativity and innovation.
• Ambitious and result‑oriented self‑starter on initiatives and strong drive on change management.
• Mindset to co‑create and co‑own initiatives.
• Proficiency in Power BI, Python or R is an added advantage.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal‑opportunity employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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