Mulesoft Technical Manager

griddable.io; Mumbai; On-site; INR 4,500,000 - 6,000,000; Full time

Job summary

MuleSoft's Professional Services team seeks a Practice Manager to lead a group of technical architects and consultants delivering MuleSoft solutions to customers. You will coach, oversee projects, and recruit to grow the practice while shaping delivery standards.

In addition to leadership, you will drive an AI-first delivery approach, work with Sales, Customer Success, Pre-Sales, and Product teams, and ensure successful multi-phased projects with reliable governance and performance improvements.

Qualifications

• 12+ years experience leading by example in a professional services environment.
• Background as a professional services leader with practice growth in SI or enterprise software.
• Strong ability to gain trust with teams and cross-functional leaders.
• Experience architecting MuleSoft services integrations for on-prem and cloud.
• Solid understanding of SDLC pipelines, deployment, and security concepts.
• Familiarity with MuleSoft AI developments and generative AI concepts.
• Proven track record managing people and projects in matrixed environments.

Responsibilities

• Lead a team of technical architects and consultants delivering MuleSoft solutions to customers.
• Drive Enterprise AI Architecture by designing scalable AI solutions within MuleSoft environments.
• Lead technical design sessions; architect complex integration solutions aligned with client objectives.
• Champion an AI-first delivery methodology to accelerate API implementation and lifecycle velocity.
• Provide hands-on delivery guidance to influence standards for development, governance, and life cycle.
• Build our practice through internal initiatives, methodology development, and recruiting to grow the team.
• Collaborate across Sales, Customer Success, Pre-Sales, and Product teams to ensure customer success.
• Maintain target billable utilization and manage bookings and utilization forecasting.

Skills

Leadership

People management

Strategy

Communication

AI delivery

Agile

Education

Bachelor's or higher in CS/ETC

Masters preferred

Tools

Jenkins

Nexus

Salesforce

Job description

Description

MuleSoft's Professional Services team works across technology and business stakeholders to usher customers into the next phase of their business transformation journey and achieve innovative outcomes that shape the future.

As a Practice Manager, You Get To

Lead a team of technical architects and consultants as they deliver MuleSoft solutions to our customers. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.

This role is 50% billable and in addition to team leadership, you will work with our customers and partners to solve critically important business challenges using MuleSoft's Anypoint Platform. You will lead customer, partner, and MuleSoft technical teams through multi-phased delivery projects and provide hands‑on delivery guidance to influence standards for development, governance, and the operational life cycle.

You will be a key member of the cross-functional MuleSoft leadership team. Collaboration and alignment across Sales, Customer Success, Pre-Sales, and Product teams will be integral to your success.

Responsibilities

• Lead a team of technical architects and consultants as they deliver MuleSoft solutions to our customers.
• Drive Enterprise AI Architecture by designing and integrating scalable predictive and generative AI solutions within custom Salesforce and MuleSoft environments, optimizing API performance, data orchestration, and platform resource consumption
• Lead technical design sessions; architect and document complex integration solutions aligned with client business objectives; identify gaps between client's current and desired end states, using advanced LLMs like Claude to review architectural assumptions and simulate system edge cases
• Champion an AI-first delivery methodology, utilizing advanced AI tools, developer assistants (e.g., Cursor, Claude), and agentic evaluation frameworks to accelerate API implementation and integration lifecycle velocity across projects
• Provide hands-on delivery guidance to influence standards for development, governance, and the operational life cycle.
• Build our practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team.
• Collaborate and align across Sales, Customer Success, Pre-Sales, and Product teams to ensure customer success.
• Maintain a target billable utilization and manage operational excellence when it comes to bookings and utilization forecasting.

To be successful, you have

• 12+ years experience leading by example and being a player and a coach.
• A background as a professional services leader with experience growing a practice and a strong consulting background in a credible system integrator firm or high growth enterprise software vendor.
• A collaborative mindset and the ability to gain trust with your team and across internal and external functional leaders.
• Experience architecting MuleSoft services integrations including a solid understanding of on-premise and cloud-based infrastructures, SDLC pipelines, configuration, and deployment.
• Experience with API and integration security with a solid grasp of authentication and authorization concepts and principles.
• 6-10 years of proven track record leading integration teams and architecting solutions within a diverse technical team of clients, system integrators, contractors, and internal teams.
• A background in conducting technical workshops with technical and business clients to drive effective services and implementations.
• The ability to communicate complex technical concepts in a simple yet comprehensive way to non-technical and technical professionals alike.
• A desire for continuous study of new technologies and functionality, and involvement in projects that push the capabilities of existing technologies.
• An appreciation for operational excellence when it comes to bookings and utilization forecast, contract terms, etc.
• Excellent verbal and written technical documentation skills.
• Experience managing people and projects in a matrix'd environment.
• Ability to establish credibility with smart engineers quickly, motivate people, instill accountability, and achieve results.
• Agile, proactive, comfortable working with ambiguous specifications and can prioritize on the fly.
• Knowledge of MuleSoft AI developments such as Mule AI Chain, Topic Center, API Catalog, MCP, Agentforce Connectors.
• Familiarity with AI & ML concepts, including predictive and generative AI, Retrieval-Augmented Generation (RAG), Large Language Models (LLMs), and Agentic AI.
• Passion for continuous learning and experimentation with emerging AI technologies, including prompt engineering, new LLM models, and agentic AI frameworks.
• Basic understanding of Agentforce and building AI agents (Good to have).

Desired Skills

• Experience developing with Continuous Integration (CI) pipelines.
• Knowledge on publish & subscribe integration design models.
• Experience using Jenkins and Nexus technologies.
• Experience with solutions on Salesforce products/platform technologies (Experience building Service Cloud applications is a definite plus).
• Ability to learn quickly in a highly dynamic environment.
• Ability to take ownership of project delivery and multi-task on multiple projects/feature development.
• Bachelor degree in computer science or equivalent is desired (Masters would be preferred).