Manager, Technical Consulting

611 salesforce.com India Private Limited; Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Salesforce India (GDC) in Bengaluru is seeking a Manager, Technical Consulting to lead a high-impact team delivering Salesforce Industries Cloud solutions. You will guide architects, developers, and consultants to architect and implement customer-centric designs, ensuring security and scalability.

You will balance people leadership with hands-on technical work, aiming to maximize value for complex engagements while advancing the Practice through coaching, governance, and strategic initiatives.

Qualifications

• 10+ years leading Salesforce technical consulting projects.
• 5+ years of people management experience.
• Expertise in Salesforce Industries Cloud and Sales/Service/Experience Cloud.

Responsibilities

• Lead a team of Technical Consultants, Architects and Managers.
• Architect technology solutions with Salesforce Industries Cloud.
• Drive enterprise architecture and governance for large engagements.
• Mentor and onboard architects; recruit to grow the team.
• Collaborate with clients and Delivery Managers to meet needs.

Skills

People leadership

Leadership

English proficiency

Communication

Solution architecture

Project management

Tools

Salesforce Industries Cloud

OmniStudio

Apex

LWC

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Customer Success

Job Details About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce is currently seeking a Manager, Technical Consulting to join our Global Delivery Centre (GDC) team. Our Manager, Technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customization. In addition to people leadership, career coaching, and project oversight responsibilities for the team, you will build our Industries practice through leading internal initiatives, contributing to the technical practice business plan, developing methodology, creating team enablement, onboarding new architects, and recruiting to build the team. This role is 50% billable (Manager) and 25% (billable) and in addition to team leadership, you will work with our customers and partners as a technical architect to solve critically important business challenges using Salesforce’s Industries Cloud.

Responsibilities

• You’ll have up to 15 direct reports (manager), under your scope of responsibility.
• You will be required to deliver technical work (as a technical/senior technical architect) on Industries projects at 50% utilization and balance that with leading your team of Technical Consultants/Architects/Managers
• You’ll be responsible for hiring, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into highest-quality solutions that meets the customers’ needs.
• Serve as a trusted advisor to the client, guiding customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value
• Identify and lead internal critical initiatives to grow the Industries consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise
• Work closely on projects with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs
• Lead Enterprise Architecture and Governance for an enterprise-level customer engagement.
• Serve as a trusted advisor to the client driving conversations with their Enterprise Architects and business stakeholders that shape the architectural vision, and establish a program architectural roadmap.
• Lead functional and technical workshops. Demonstrate leadership skills in designing, delivering, testing, and deploying.
• Lead a project team of developers focused on driving optimized solutions for our clients leveraging Salesforce Industries Cloud, Service Cloud, Sales Cloud, and Experience Cloud
• Ensure the success of these teams while securing the highest CSAT and business outcomes
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party stakeholders
• Establish trust with the customer’s leadership, promoting and/or implementing best practices with SFI and Salesforce
• Highlight and manage risk areas in the solution in a proactive manner, and commit to seeing an issue through to completion
• Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate custom Apex, LWC, and integration delivery while maintaining platform governor limit compliance
• Practical fluency using AI coding assistants and modern development ecosystems to maximize daily development velocity, document custom code, and maintain strict platform security standards

Minimum Requirements

• 10+ years of experience leading Salesforce technical consulting projects and handling individual contributors.
• 5+ years of people management experienceStrong application design skills combined with strong data, integration, and security architecture skills
• Expertise in one or multiples of → Salesforce Industries Cloud (FSC ) , Sales/Service/Experience Cloud, and Vlocity OmniStudio or respective domain (finance domain)
• Integration Architecture (Must have)Platform Security (Must have)
• Identity and Access Management / Integration SecuritySharing and Visibility (Must have)
• Data Architecture and Management (Must have)
• Architectural Design PatternsApex Design Patterns (Must Have)
• Salesforce/Apex, Triggers, Lightning Flows, Lightning, LWC, and experience with modern web and mobile technologies (HTML, CSS, JavaScript, Web Components, others)
• Proficiency in English

Preferred Requirements

Salesforce Certification Preferred (Admin, Developer, Sales, and Service Clouds, Application Architect)OmniStudio Developer/Consultant Thorough individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience A great listener with the ability to communicate with people in diverse roles Proven ability to analyze, design, and optimize business processes via technology and integration Resourceful and innovative thinker who can work through and solve problems Adept at navigating/mediating conflict and fostering healthy dialogue Strong interpersonal skills - nurture effective working relationships with others Exceptional analytical skills - experience overseeing and managing business metrics, productivity, and outcomes

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

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