MSP Lead

ACL Digital; Bengaluru; On-site; INR 800,000 - 1,600,000; Full time

Job summary

ACL Digital seeks an experienced MSP Lead with 10+ years in MSP operations, contract staffing, and vendor management. You will manage large-scale contingent workforce programs, drive recruitment delivery, and ensure SLA/KPI compliance across multiple client accounts.

The role emphasizes client relationship management, vendor partnerships, and operational excellence, with leadership responsibilities for MSP operations and recruitment teams.

Responsibilities

• Lead and manage end-to-end MSP operations for multiple client accounts.
• Manage contract staffing and contingent workforce programs with BFSI domain experience.
• Develop and maintain strong relationships with clients, vendors, and internal stakeholders.
• Manage a network of staffing vendors and ensure effective vendor performance.
• Drive recruitment delivery to meet client requirements within agreed timelines.
• Monitor adherence to SLAs, KPIs, TAT, and quality metrics.
• Handle vendor onboarding, compliance, documentation, and performance reviews.
• Prepare MIS reports, dashboards, and performance reviews for senior management.

Skills

MSP operations

Vendor management

Client relationship management

Recruitment delivery

BFSI domain

SLA/KPI governance

Leadership & mentoring

Workforce planning

Job description

We are looking for an experienced MSP Lead with 10+ years of experience in managing Managed Services Programs (MSP), contract staffing, vendor management, and workforce solutions. The ideal candidate should have strong expertise in managing client relationships, vendor partnerships, recruitment delivery, SLA management, operational excellence, and large-scale contingent workforce programs.

Key Responsibilities

• Lead and manage end-to-end MSP operations for multiple client accounts.
• Manage contract staffing and contingent workforce programs. (Should have experience working for BFSI domain)
• Develop and maintain strong relationships with clients, vendors, and internal stakeholders.
• Manage a network of staffing vendors and ensure effective vendor performance.
• Drive recruitment delivery to meet client requirements within agreed timelines.
• Monitor and ensure adherence to SLAs, KPIs, TAT, and quality metrics.
• Handle vendor onboarding, compliance, documentation, and performance reviews.
• Manage workforce planning, resource allocation, and hiring forecasts.
• Identify opportunities for process improvement, cost optimization, and operational efficiency.
• Prepare and present MIS reports, dashboards, and performance reviews to senior management.
• Handle escalations related to recruitment delivery, billing, onboarding, and vendor management.
• Drive revenue growth, profitability, and operational excellence across MSP accounts.
• Lead, mentor, and develop the MSP operations and recruitment teams.

Candidate Profile

• 10+ years of experience in IT staffing, contract staffing, or MSP operations.
• Should have independently managed MSP programs and multiple client accounts.
• Experience handling large vendor networks and high-volume recruitment delivery.
• Strong exposure to client management, business operations, and P&L.
• Should be capable of managing a team and driving end-to-end MSP operations.