MS Specialist OSS

Nokia; Thiruporur; Hybrid; INR 900,000 - 1,800,000; Full time

Benefits offered by this job

Flexible work arrangements

Life insurance

Well-being programs

NERGs (Diversity networks)

Career development & learning

Job summary

Nokia in Tamil Nadu, India, is seeking an Operations Specialist to join our NOC team. You will provide L2 support for IP and RAN incidents, troubleshoot Nokia 7750/7250 routers and AirScale radios, and coordinate with GDC, Care, Field & Customer to drive service restoration.

The role requires a Bachelor’s degree and 5–10 years of IP/RAN experience, plus ITIL familiarity. We offer hybrid working schemes and a supportive environment for career growth within Nokia.

Qualifications

• Must have a Bachelor's degree and 5–10 years in L2 IP & RAN.
• Strong IP v4/v6 knowledge required.
• Proven experience troubleshooting Nokia 7750/7250 routers.
• Experience with Nokia AirScale radios is a plus.
• Familiarity with ITIL processes.

Responsibilities

• Incident resolution and troubleshooting for RAN nodes and IP nodes on deployed networks.
• Handle escalations and coordination with internal teams and customers.
• Participate in CAB/CR meetings and ensure 100% FTR.
• Analyze KPI degradation and RCAs, prepare incident reports.
• Mentor and transfer knowledge to the team.
• Automate daily preventive and repetitive tasks.

Skills

L2 IP & RAN support

IPV4 & IPV6 knowledge

Nokia 7750/7250 routers config

Nokia AirScale radios troubleshooting

ITIL process understanding

Education

Bachelor's degree

Job description

Job Description

As an Operations Specialist to join our team. The ideal candidate will have a strong understanding of the NOC Operations, experience in Fault Management, Configuration Management and Problem Management for Enterprise Networks (Private Wireless LTE. This role requires a blend of expertise in Multi-Domain Network Elements.

How You Will Contribute And What You Will Learn

• Resolution & providing technical support for the incidents reported/request for RAN nodes (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user.
• Resolving & providing technical support for the incidents reported/request for IP Nodes like 7750 & 7250 Routers (Analysis, Troubleshooting & fixing the issues reported) on already deployed to end customer/user.
• Manages technical escalations for technical requests, emergency cases, and outages internally and towards customers.
• Collaborates with stakeholders like GDC, Care, Field & Customer to resolve the issues.
• Participate in CAB/CR meetings. Preparing & validating the MoPs and executing the CRs with 100% FTR.
• Analysis of Performance-Degraded KPIs and their resolutions.
• Analyzing the RCAs, preparation of final Incident Report and the requests, Submission.
• Knowledge Transfer & Mentoring the team.
• Automate the daily Preventive & Repetitive Tasks.

Key Skills And Experience

Must Have:

• Bachelor’s degree. with mimimum 5 - 10 years of experience in L2 for IP & RAN.
• Good understanding of IP V4 & IP V6.
• Excellent Troubleshooting & Configuration experience on Nokia 7750 & 7250 routers.
• Excellent Troubleshooting & Configuration experience on Nokia AirScale radio products.
• Understanding of the ITIL Process Framework.

Good to Have:

• Certification in CCNA/CCNP.
• L3 Certifications in RAN.
• Certification in ITIL V4.
• Experience with cloud platforms

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

We strive to ensure a smooth and inclusive experience for all candidates.

About The Team

• Flexible and hybrid working schemes
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Life insurance to all employees to provide peace of mind and financial security
• Well-being programs to support your mental and physical health
• Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
• Employee Growth Solutions to support your personalized career & skills development
• Diverse pool of Coaches & Mentors to whom you have easy access
• A learning environment which promotes personal growth and professional development - for your role and beyond