MS - IT Infra/Cloud - Problem Manager - Senior Associate - operate

PwC Acceleration Center India; Bengaluru; On-site; INR 1,200,000 - 1,600,000; Part time

Job summary

PwC Acceleration Center India is hiring a Problem Manager (Senior Associate) in Technology Consulting to lead cloud infrastructure optimization and service delivery for diverse clients. You will monitor, troubleshoot, and implement best practices to ensure high availability and performance across cloud environments.

You will design cloud architectures, oversee migrations, and mentor junior colleagues while building strong client relationships and delivering quality solutions with a proactive

Qualifications

• Bachelor's degree required
• Minimum 4 years of experience
• Oral and written proficiency in English required

Responsibilities

• Manage and optimize cloud infrastructure to ensure seamless operations and availability
• Monitor and troubleshoot cloud-based systems to minimize downtime and maximize performance
• Implement industry-leading practices for cloud service delivery and infrastructure management
• Design cloud infrastructure architecture to support business operations and client needs
• Utilize AWS, Azure and GCP for cloud administration and strategy development
• Conduct cloud migration and performance optimization to improve service delivery
• Collaborate with teams to develop and implement cloud compliance and security measures
• Analyze data to inform insights and recommendations for infrastructure improvements
• Guide and mentor junior team members in cloud operations and technical consultation
• Build meaningful client connections and anticipate needs to deliver quality solutions

Skills

Cloud infrastructure management

Mentoring

Analytical thinking

Client engagement

English proficiency

Problem solving

Education

Bachelor's degree

Tools

AWS

Microsoft Azure

Google Cloud Platform

Apptio

Dynatrace APM

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Problem Manager within our Technology Consulting practice, you will focus on managing and optimizing cloud infrastructure and services to enable seamless operations and availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry‑leading practices for cloud‑based systems. As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate increasingly complex situations, grow your personal brand, and deepen your technical skills. You are expected to anticipate the needs of your teams and clients, and to deliver quality.

In this role at PwC Acceleration Center India, you will design and implement robust, secure IT systems that support business operations. You will enable the smooth functioning of networks, servers, and data centers to optimize performance and minimize downtime. By leveraging a broad range of tools, methodologies, and techniques, you will generate new ideas and solve problems. You will develop a deeper understanding of the business context and how it is changing, using reflection to enhance strengths and address development areas.

Responsibilities

• Managing and optimizing cloud infrastructure to support seamless operations and availability
• Monitoring and troubleshooting cloud‑based systems to minimize downtime and enhance performance
• Implementing industry‑leading practices for cloud service delivery and infrastructure management
• Designing cloud infrastructure architecture to support business operations and client needs
• Utilizing tools like Amazon Web Services (AWS) and Microsoft Azure for cloud administration and strategy development
• Conducting cloud migration and performance optimization to improve service delivery
• Collaborating with teams to develop and execute cloud compliance and security measures
• Analyzing data to inform insights and recommendations for infrastructure improvements
• Guiding and mentoring junior team members in cloud operations and technical consultation
• Building meaningful client connections and anticipating their needs to deliver quality solutions

What You Must Have

• At least a Bachelor's degree
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Utilizing Amazon Web Services (AWS) and Google Cloud Platform
• Managing Cloud Infrastructure Architecture Design and Optimization
• Demonstrating proficiency in Cloud Migration and CloudOps
• Excelling in Cloud‑Based Service Management and Cloud Compliance
• Leveraging Apptio and Dynatrace APM for performance monitoring
• Applying analytical thinking to solve complex cloud issues
• Embracing change and fostering intellectual curiosity in cloud environments