MS - IT Infra/Cloud - Senior Associate - Service Level Manager- operate

PwC Acceleration Center India; Bengaluru; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

PwC Acceleration Center India is seeking a Senior Associate in IT Infrastructure and Cloud Operations to design and implement secure cloud systems that support business operations across client projects. You will help manage and optimize cloud infrastructure for reliability and performance, and mentor junior teammates as you grow your own expertise.

You will work with AWS and Azure to deliver cloud-based solutions, navigate complex problems, and contribute to strategic cloud initiatives while

Qualifications

• Bachelor's degree is required.
• 4+ years of experience is required.
• Oral and written proficiency in English is required.

Responsibilities

• Managing and optimizing cloud infrastructure to support seamless operations and availability
• Monitoring and troubleshooting cloud‑based systems to identify and resolve issues promptly
• Implementing industry‑leading practices for cloud service management and performance optimization
• Designing and executing cloud migration strategies to enhance infrastructure efficiency
• Collaborating with clients to understand their needs and deliver tailored cloud solutions
• Utilizing Amazon Web Services (AWS) and Microsoft Azure for cloud administration and service delivery
• Conducting technical consultations to provide insights and recommendations for cloud infrastructure improvements
• Confirming compliance with cloud security standards and protocols
• Leveraging analytical thinking to interpret data and inform strategic decisions
• Mentoring junior team members to foster skill development and professional growth

Skills

English proficiency

Analytical thinking

Mentoring

Education

Bachelor's degree

Tools

Amazon Web Services (AWS)

Microsoft Azure

Job description

The Opportunity

Join our Acceleration Center India and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Senior Associate in IT Infrastructure and Cloud Operations, you will play a pivotal role in designing and implementing secure IT systems that support business operations. Within our Technology Consulting practice, you will focus on managing and optimizing cloud infrastructure and services to enable seamless operations and availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry‑leading practices for cloud‑based systems.

As a Senior Associate, you will build meaningful client connections and learn how to manage and inspire others. You will navigate increasingly complex situations, growing your personal brand and deepening your technical skills. You are expected to anticipate the needs of your teams and clients, delivering quality solutions. Embracing increased ambiguity, you will be comfortable when the path forward isn’t clear, using these moments as opportunities to grow.

In this role at PwC Acceleration Center India, you will leverage your skills to analyze complex problems and maintain professional standards. You will use a broad range of tools and methodologies to generate new ideas and solve problems, developing a deeper understanding of the business context and how it is evolving.

Responsibilities

• Managing and optimizing cloud infrastructure to support seamless operations and availability
• Monitoring and troubleshooting cloud‑based systems to identify and resolve issues promptly
• Implementing industry‑leading practices for cloud service management and performance optimization
• Designing and executing cloud migration strategies to enhance infrastructure efficiency
• Collaborating with clients to understand their needs and deliver tailored cloud solutions
• Utilizing Amazon Web Services (AWS) and Microsoft Azure for cloud administration and service delivery
• Conducting technical consultations to provide insights and recommendations for cloud infrastructure improvements
• Confirming compliance with cloud security standards and protocols
• Leveraging analytical thinking to interpret data and inform strategic decisions
• Mentoring junior team members to foster skill development and professional growth

What You Must Have

• At least a Bachelor's degree
• At least 4 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Demonstrating proficiency in Amazon Web Services (AWS) and Microsoft Azure
• Utilizing Cloud Infrastructure Optimization and Cloud Performance Optimization
• Managing Cloud Migration and Cloud Operations (CloudOps) effectively
• Excelling in Cloud‑Based Service Management and Cloud Compliance
• Leveraging analytical thinking to solve complex cloud infrastructure challenges
• Applying technical consultation skills to enhance client support
• Embracing change and demonstrating learning agility in dynamic environments