MS Senior Network Engineer

NTT DATA, Inc.; Bengaluru; Hybrid; INR 900,000 - 1,500,000; Full time

Job summary

NTT DATA in Bengaluru seeks a Networking Managed Services Engineer (L2) to keep client IT infrastructure operational. You will monitor, identify, investigate, and resolve incidents, provide second‑line support, review tickets, and work with other teams to restore services within SLAs while driving automation and improvements.

The role emphasizes collaboration across cultures, strong planning, adaptability, certification requirements, and a bachelor’s degree in IT/Computing.

Qualifications

• Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and familiarity with ticketing tools.
• At least one technical certification in the above technologies.
• Strong planning skills with the ability to anticipate and adapt to changing circumstances.
• Adaptability and resilience in a dynamic work environment.
• Ability to communicate and work effectively across different cultures and social groups.
• Proficiency in active listening and client‑centric communication.
• A positive outlook and the ability to work well under pressure.
• A client‑first attitude, always seeking to create positive client experiences.
• A bachelor’s degree or equivalent qualification in IT/Computing, or equivalent work experience.

Responsibilities

• Ensure client IT infrastructure and systems remain operational by monitoring, identifying, investigating, and resolving incidents.
• Review client requests and tickets and resolve them as second‑line support.
• Collaborate with automation teams and coach Service desk and L1 teams.
• Monitor work queues, update tickets, and escalate when needed for priorities.
• Log issues, assist in change management, and participate in project work as required.
• Drive trend analysis to identify tasks for automation and optimize efforts.
• Support disaster recovery functions and related tasks as needed.

Education

Bachelors degree in IT/Computing

Tools

Pulse Secure SSL VPN

Palo Alto

Fortinet

Cisco Nexus switches/routers/firewalls

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Networking Managed Services Engineer (L2) at NTT DATA, you will be responsible for ensuring our clients’ IT infrastructure and systems remain operational. You’ll proactively monitor, identify, investigate, and resolve technical incidents and problems, working closely with clients and internal teams to restore services in line with our service level agreements (SLAs).

Your day will revolve around reviewing client requests and tickets, applying your technical expertise to resolve them efficiently and effectively. As the go‑to person for second‑line support, you’ll handle incidents and requests of medium complexity and may also contribute to exciting project work from time to time.

You will proactively monitor work queues, execute operational tasks, and update tickets with the actions taken. Identifying, analysing, and logging issues before they escalates will be a key part of the role. You’ll communicate with other teams and clients to provide support and ensure that changes are executed with clear risk identification and mitigation plans.

As part of the shift handover process, you’ll highlight key tickets and upcoming critical tasks for the next shift, escalating tickets as necessary to ensure the right focus from our Centres of Excellence and other teams. Collaborating with automation teams, you’ll work on optimizing efforts and automating routine tasks, while coaching the Service desk and L1 teams in both technical and behavioural skills.

You will also establish monitoring for client infrastructure, lead and manage initial client escalations for operational issues, support change management by logging change requests, executing approved maintenance activities, and auditing incident and request tickets for quality. You’ll drive trend‑analysis reports identifying tasks suitable for automation to reduce tickets and optimize efforts, and may support disaster recovery functions and other related tasks as needed.

To thrive in this role, you need to have:

• Proficiency in technologies such as Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls, and familiarity with ticketing tools.
• At least one technical certification in the above technologies.
• Strong planning skills with the ability to anticipate and adapt to changing circumstances.
• Adaptability and resilience in a dynamic work environment.
• Ability to communicate and work effectively across different cultures and social groups.
• Proficiency in active listening and client‑centric communication.
• A positive outlook and the ability to work well under pressure.
• A client‑first attitude, always seeking to create positive client experiences.
• A bachelor’s degree or equivalent qualification in IT/Computing, or equivalent work experience.

Workplace type

Hybrid Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.