MS D365 F&O - IT Infrastructure L2 Support

Dpay Consultancy; Karaikal District; Vor Ort; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Dpay Consultancy Services Pvt. Ltd. is seeking an experienced MS Dynamics 365 F&O IT Infrastructure L2 Support / Power Platform Administrator in Karaikal, Puducherry.

The role requires 3+ years of relevant experience in D365 F&O administration, IT infrastructure L2 support, Azure, and Power Platform, with responsibility across monitoring, automation, and incident management. You will support D365 environments, IT infrastructure, and Microsoft cloud services, collaborate with development and

Qualifikationen

• 3+ years of relevant IT experience.
• Experience with D365 F&O administration / support.
• Proficient in IT infrastructure L2 support and Power Platform.

Aufgaben

• Administer and support D365 F&O environments.
• Support DEV, TEST, UAT and Production environments.
• Monitor, troubleshoot, and maintain environments under ITIL/ITSM guidelines.
• Work with D365 Lifecycle Services (LCS) for environment management.
• Assist D365 deployments, updates and platform maintenance.
• Monitor batch jobs, integrations and system issues.
• Provide user access and security-role administration.
• Coordinate with functional and technical teams.
• Provide production support and resolve incidents within SLAs.

Kenntnisse

D365 F&O

IT Infrastructure L2 Support

Power Platform

Azure

PowerShell

Monitoring & Troubleshooting

ITIL/ITSM

Technical Documentation

Tools

Azure Monitor

Log Analytics

Application Insights

Power Apps

Power Automate

Dataverse

Jobbeschreibung

MS D365 F&O IT Infrastructure L2 Support / Power Platform Administrator

Company: Dpay Consultancy Services Pvt. Ltd.

Experience: 3+ Years

Location: Karaikal, Puducherry

Work Mode: Work From Office (WFO)

Employment Type: Full-Time

Job Summary:

Dpay Consultancy Services Pvt. Ltd. is looking for an experienced MS Dynamics 365 Finance & Operations (D365 F&O) IT Infrastructure L2 Support / Power Platform Administrator with 3+ years of relevant experience in D365 F&O administration/support, IT infrastructure L2 support, Microsoft Azure, Power Platform, monitoring, scripting, automation, and IT operations.

The candidate will support D365 F&O environments, IT infrastructure, Microsoft cloud services, and Power Platform, while handling troubleshooting, monitoring, automation, maintenance, incident management, and technical documentation.

Key Responsibilities:

Microsoft Dynamics 365 F&O

• Support and administer Microsoft Dynamics 365 Finance & Operations (D365 F&O) environments.
• Support Development, Test, UAT and Production environments.
• Perform environment monitoring, troubleshooting and routine maintenance.
• Work with Dynamics 365 Lifecycle Services (LCS) for environment management.
• Support D365 deployments, updates and platform maintenance.
• Monitor and troubleshoot batch jobs, integrations and system issues.
• Support user access and security-role administration.
• Troubleshoot D365 connectivity and integration issues.
• Coordinate with Functional and Technical/Development teams.
• Provide production support and resolve incidents within defined SLAs.

IT Infrastructure L2 Support

• Provide L2 support for Windows servers, applications, Microsoft 365, Azure and enterprise infrastructure.
• Troubleshoot Active Directory, DNS, DHCP, networking and system issues.
• Perform incident investigation and Root Cause Analysis (RCA).
• Support server patching, upgrades and scheduled maintenance.
• Handle incidents and service requests following ITIL/ITSM practices.
• Escalate complex issues to L3 teams or vendors when required.
• Support backup, recovery and disaster-recovery activities.

Power Platform Administration

• Support administration of Power Apps, Power Automate, Dataverse and Power BI.
• Manage Power Platform environments, users, roles and permissions.
• Monitor and troubleshoot Power Automate flows.
• Support solutions and deployments across environments.
• Support connectors and integrations with D365 F&O and Microsoft 365.
• Assist with DLP policies and Power Platform governance.

Azure & Microsoft 365

• Support Microsoft Azure services used by D365 and enterprise applications.
• Work with Microsoft Entra ID, Azure VMs, Storage and Networking.
• Monitor Azure resources and application health.
• Use Azure Monitor, Log Analytics and Application Insights for troubleshooting.
• Support Microsoft 365 administration and access management.

Scripting & Automation

• Hands-on experience with PowerShell scripting.
• Create scripts for administration, monitoring and routine maintenance.
• Automate repetitive IT and D365 administrative tasks.
• Use Power Automate / Azure Automation for operational automation.
• Basic knowledge of REST APIs, Microsoft Graph API, JSON and Azure CLI is preferred.
• Python knowledge is an advantage.

Monitoring & IT Maintenance

• Monitor D365 F&O, Azure, Power Platform and infrastructure environments.
• Analyze logs and troubleshoot alerts.
• Perform proactive system-health checks.
• Support scheduled patching, upgrades and maintenance.
• Validate systems following deployments and maintenance.
• Support backup and recovery processes.
• Identify recurring issues and recommend preventive actions.

Documentation & ITSM

Maintain professional technical documentation, including:

• SOPs
• Runbooks
• Knowledge Base articles
• Troubleshooting guides
• D365 environment documentation
• Infrastructure documentation
• Change records
• Incident reports
• RCA reports
• Maintenance reports
• Backup & Recovery procedures

Follow ITIL/ITSM practices for Incident, Problem, Change and Service Request Management.

Required Skills

• Microsoft Dynamics 365 Finance & Operations
• D365 F&O Administration / Support
• Dynamics 365 Lifecycle Services (LCS)
• IT Infrastructure L2 Support
• Microsoft Azure
• Microsoft 365
• Microsoft Entra ID
• Power Platform
• Power Apps
• Power Automate
• Dataverse
• PowerShell
• Monitoring & Troubleshooting
• Automation
• ITIL / ITSM
• Technical Documentation

Monitoring Tools

Knowledge of:

• Azure Monitor
• Log Analytics
• Application Insights
• Microsoft Defender
• Windows Event Viewer
• Performance Monitor
• PRTG / SolarWinds / Zabbix / Nagios or equivalent

Preferred Certifications

• AZ-104 Microsoft Azure Administrator Associate
• PL-200 Power Platform Functional Consultant Associate
• PL-500 Power Automate RPA Developer Associate
• Relevant Dynamics 365 Finance & Operations certification
• ITIL 4 Foundation
• Microsoft 365 / Azure certifications

Certifications are preferred. Strong practical experience may be considered in lieu of specific certifications.

Candidate Profile

• 3+ years of relevant IT experience.
• Experience supporting or administering Microsoft Dynamics 365 F&O.
• Experience in IT Infrastructure L2 Support.
• Good knowledge of Azure and Microsoft 7
• Working knowledge of Power Platform administration.
• Good PowerShell scripting and automation skills.
• Knowledge of monitoring and logging tools.
• Experience with IT maintenance, patching and production support.
• Strong troubleshooting and RCA skills.
• Understanding of ITIL/ITSM processes.
• Good technical documentation skills.
• Ability to prepare SOPs, runbooks, RCA reports and knowledge articles.
• Good communication and coordination skills.
• Ability to work with Functional, Technical, Development and Infrastructure teams.
• Willingness to work from office in Karaikal, Puducherry.