Mortgage Operations Associate

Bank Of America; Gandhinagar; On-site; INR 300,000 - 420,000; Full time

Job summary

Bank of America India seeks an Associate for Global Business Services to verify critical elements of mortgage processes and update records as per business rules. You will support downstream processes to ensure zero customer impact and regulatory compliance.

The role requires a graduate with strong communication, team spirit, and the ability to work in rotational shifts from 1600-0100 IST or as required. Location: Gandhinagar, Gujarat.

Qualifications

• Graduate in any stream.
• Excellent communication skills & interpersonal abilities.
• Willingness to learn and adapt to changes.

Responsibilities

• Adherence to SLA productivity targets and accuracy.
• Engage in process improvements through reengineering and checks.
• Handle risk, control and regulatory metrics.
• Interact with client on transactional issues.
• Provide implementation assistance as needed.
• Offer subject matter expertise on processes.

Skills

Communication skills

Interpersonal skills

Team player

Time management

Analytical

Education

Graduate in any stream

Job description

Team Member Job Description: About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role‑specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non‑banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The process involves maintenance activities performing validation of mortgage documents against system of records, resolves maintenance requests received from various departments by performing system of record updates to mortgage accounts per business guidelines

Job Description

Associate is required to check all critical/non critical elements of the work performed by upstream processes and ensure zero customer impact leading to regulations.

Responsibilities

• Adherence to the SLA’s – productivity, turn‑around‑time, and accuracy
• Engage in improving processes through reengineering, system checks, process automation
• Need to adhere and meet all Risk, Control and Regulatory Metrics defined for the business
• Interact with client on transactional issues
• Act as a change agent and provide implementation assistance as and when the need arises
• Provide subject matter expertise on processes

Requirements

• Education* - Graduate in any stream
• Certifications If Any - None
• Experience Range - 0 - 1 year
• Foundational skills* Excellent communication skills & Interpersonal skills Should be a team player Desired skills Good oral / written Communication skills Excellent time management skills Highly motivated, able to work independently, self‑starter; and problem/solving/analytical Reporting & MIS skills Willingness to learn and adapt to changes Understanding of Mortgage operations & basic banking knowledge
• Work Timings* Shift Type (Rotational Shifts/Fixed): Rotational Process Timings: 1600 - 0100hrs IST/ 0700 - 1600hrs IST or any other shift per business requirements Weekends Off (Y/N): Yes
• Job Location* GIFT