Team Leader

Bank of America; Gandhinagar; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bank of America is hiring for a Global Ops/GBAM Change role in India. You will drive front-to-back change initiatives, coordinate with Business, Legal, Compliance, and Technology, and ensure successful implementations across regions. Strong communication and end-to-end project management skills are essential.

The role emphasizes coordinating BRD artefacts, risk management, and UAT governance within a highly matrixed global environment.

Qualifications

• Post-graduate education preferred.
• Experience in Global Banking & Markets or consulting firms is advantageous.
• Strong ability to analyze requirements and map to end-to-end processes.

Responsibilities

• Liaise with stakeholders across Business, Legal, Compliance, Operations & Technology to analyze requirements and drive end-to-end project plans.
• Define project scope, perform change assessments, and prepare BRD and business scenarios.
• Manage risks, dependencies, and RAID logs; track issues and status.
• Plan and manage UAT and test approach; coordinate environment readiness with technology teams.

Skills

Change management

Stakeholder management

Communication skills

Project/UAT management

SDLC knowledge

Regulatory/global markets

RAID reporting

Testing coordination

Education

Post-graduate preferred

Tools

JIRA

HP-QC

SQL

Excel VBA

MS Access

SharePoint

Job description

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

Job Description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

• We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

As part of Global Ops Change Group, the incumbent will be an integral part of a multi-disciplinary team whose mandate will be to deliver industry leading Front-to-Back process and technology solutions. Acting as a change agent, he/she will manage a variety of value-driven initiatives at every phase of the project life cycle. Use his/her knowledge of processes and best practices within technology (application integration / application development), Finance/Middle-Office Operations and project management to assist in identification, assessment, and resolution of complex issues/problems.

Job Description

Assist in executing the enterprise-wide direction for GBAM Ops functions. As a member in the group, he/she will support front-to-back integration and change initiatives and be accountable for driving change and executing successful implementations.

Responsibilities

• Candidate will have to liaise with relevant stakeholders (Business, Legal, Compliance, Operations & Technology etc.) to analyze and decipher key Business requirements and assist in driving the End-to-End Project plan
• Help with defining project scope and perform change assessment
• Will be expected to prepare BRD, Business scenarios, Traceability matrix, Run books and other key project artefacts at various stages of the project life cycle
• He/she should be able to manage or assure any risks, assumptions, issues, and dependencies that can impact the Go-live
• Candidate will have the opportunity to plan & manage end to end project/ UAT on behalf of Operations for medium to large sized projects
• Will be expected to create UAT plan, define test approach, co-ordinate environment readiness discussions with technology teams, drive defect management and UAT governance routines
• Manage and execute deliverables specific to the region as well as Global deliverables, with reporting both locally and into the Global Program.
• Communication skills will be heavily utilized in forming and communicating a change agenda and gaining stakeholder buy-in
• Help with ensuring Global Change Standards, Enterprise Procedures are followed for the project and that documentation meets Enterprise and line of business requirements.
• Help with managing project scope, timeline, and budget.
• Help with managing production of meeting decks and tracking meeting minutes and actions
• Help with managing RAID logs and follow up on open issues
• Ability to run testing calls, pick up issues and manage status reporting around defects.
• Experience of producing test metrics/MI for senior management

Requirements

• Education: Post-graduate preferred
• Certifications If any : NA
• Experience Range : 3-5 years
• A strong change management or transaction reporting experience is required, including the ability to prioritize work and meet deadlines and work in a highly matrixed organization
• Preference to candidates having prior experience in handling initiatives within regulatory/global markets space
• Strong verbal and written communication/presentation skills
• Eye for detail- Ability to perform detailed requirements analysis and impact assessment across products/process/systems
• Experience of using appropriate tools and techniques to ensure efficient and effective requirements analysis, project/UAT status reporting and updates.
• Experience of the products and processes within Global Banking and Markets (FICC, Equities, Derivatives, FX & Vanilla products, Asset services etc.) in a Global Bank or a consulting firm
• Familiarization with global regulatory frameworks and corresponding jurisdictional reporting obligations
• Ability to engage with key project resources and ensure project artefacts are updated
• Strong end to end Project/UAT management skills, including the ability to prioritize work and meet deadlines and work in a highly matrixed organization. Construct detailed work plans, manage teams, achieve milestones, and communicate the result across a stakeholder audience
• Deep understanding of the SDLC framework and the various testing cycles
• Ability to understand and drive Front-to-Back Workflow and articulate and understand full product/trade life cycle in Global Markets.
• Project lifecycle management/tracking and RAID reporting

Desired skills

• Negotiation Skills: - Ability to negotiate with ground level folks and with Line managers (Senior & Junior)
• Stake holder management (internal & external) across regions / functions / lines of business.
• Hands on experience with JIRA, HP-QC, SQL / Excel VBA, MS access and Share point, and handling MIS, will be an added advantage.

Work Timings

12:30 PM -09:30 PM IST

Job Location

GIFT/ HYD