Estate Servicing Operations Team Member

Bank Of America; Gandhinagar; On-site; INR 300,000 - 450,000; Full time

Job summary

Bank of America is hiring for an Estate Servicing Operations role in Gandhinagar/Mumbai. You will manage end-to-end deceased customer experiences from notification to final disbursement or closure of accounts, requiring sensitivity and adherence to timelines.

The role requires graduation/post-graduation (BE/BTECH excluded), 0–3 years of experience, and strong communication, analytical, and detail-oriented skills.

Qualifications

• Graduation or post-graduation required, BE/BTECH excluded.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in handling records.
• Good analytical and problem-solving abilities.
• Solid understanding of banking products and processes.

Responsibilities

• Respond to requests by processing protective maintenance and reviewing documents in a timely manner.
• Investigate to determine the best course of action for deceased customer accounts to resolve requests.
• Understand internal policies with an empathetic approach for early resolution and regulatory compliance.
• Follow a logical, analytical approach while completing research to fulfill the request.
• Balance quality and productivity given the sensitive nature of the business.

Skills

Strong communication

Attention to detail

Analytical skills

Decision making

Keyboard skills

Banking product knowledge

Education

Graduation/ Post Graduation (except BE, BTECH)

Job description

Team Member Job Description: About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations. Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation. In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview

The ESO organization works with families and legal partners of the deceased customer when they have experienced the loss of a loved one. The ESO team crosses multiple lines of business while handling multiple product relationships and ensures the customers and Bank’s interest.

Job Description

The Estate Servicing Operations (ESO) team ensures the end-to-end deceased customer experience is coordinated from notification to the final disbursement and/or closure of the account. Working with survivors requires a special touch to ensure all transactions are handled within stipulated timeliness and are completed accurately.

Responsibilities

• Respond to requests in a timely manner by processing protective maintenance and reviewing documents.
• Investigate by determining the best course of action for the deceased customer account to resolve the requests.
• Should have strong understanding of the internal policies, procedures and empathetical mindset for early resolution and regulatory requirements when reviewing customer’s accounts.
• Ability to follow logical, analytical approach while completing the research to complete the request.
• Must be able to balance Quality and Productivity expectations due to sensitive nature of business.

Requirements

• Education*:- Graduation/ Post Graduation (except BE, BTECH)
• Experience Range*:- 0-3 Years
• Foundational skills*:- Good communication skills
• Strong attention to detail and ability to work both independently as well as part of team
• Good Analytics skills
• Excellent eye for detail
• Good decision-making skills
• Good Keyboard skills
• Understanding of Banking Products
• Should be flexible to support the business needs

Work Timings

07.30 am to 9.30pm (IST)

Shift Window

Rotational based on business requirement

Job Location

Gandhinagar/Mumbai