NOC Engineer / Logic Monitor & Cloud Tools Administrator

Fint Solutions; Hyderabad, Chennai; Sur place; INR 900 000 - 1 800 000; Plein temps

Résumé du poste

Fint Solutions is seeking a NOC Engineer to provide 24/7 monitoring and incident triage for enterprise networks and banking platforms. You will administer LogicMonitor and cloud observability tools, ensure proactive alerting, and drive continuous service improvement across on‑premises and cloud environments.

The role emphasizes ITIL-aligned incident/change/problem management, SLA compliance, and collaboration with vendors, service providers, and internal teams.

Qualifications

• 5+ years in NOC, infrastructure operations, or monitoring.
• Experience administering LogicMonitor or similar platforms.
• Experience integrating monitoring with ServiceNow ITOM.
• Experience with banking/regulated environments.
• Strong incident management and SLA adherence.

Responsabilités

• Monitor alerts across network, server, security, cloud, and apps using LogicMonitor, PRTG, and KACE.
• Perform initial triage, impact analysis, prioritization, troubleshooting, and escalation.
• Manage incidents in ServiceNow and ClickUp.
• Coordinate with ISPs, vendors for outage restoration.
• Administer VMware, Windows Server, and Linux as applicable.
• Review event correlation and alert suppression configurations.

Connaissances

Monitoring

Incident Management

ITSM Integration

Vendor Coordination

24x7 Support

Linux Administration

Windows Server

VMware

LogicMonitor

Azure/AWS

Formation

Bachelor's degree in Computer Science / IT

Outils

LogicMonitor

PRTG

KACE

ServiceNow

Azure Monitor

AWS

VMware vSphere

Description du poste

The NOC Engineer / LogicMonitor & Cloud Tools Administrator provides 24/7 monitoring and operational support for enterprise networks, ATM infrastructure, security platforms, cloud services, and digital banking applications. The role focuses on incident triage, service restoration, monitoring administration, vendor coordination, and ensuring service availability in line with ITIL processes and SLAs.

The position is also responsible for administering and optimizing enterprise monitoring platforms, cloud observability tools, and infrastructure monitoring solutions to ensure proactive alerting, operational visibility, and continuous service improvement.

Key Responsibilities

Network Operations & Monitoring

• Monitor network, server, security, cloud, and application alerts using PRTG, LogicMonitor, and KACE Systems Management.
• Perform initial triage, impact analysis, prioritization, troubleshooting, and escalation of incidents.
• Manage incidents, service requests, changes, and problem records using ServiceNow (ITSM) and ClickUp.
• Handle ATM link-down, power failures, ISP outages, and connectivity-related issues.
• Coordinate with onsite teams for physical troubleshooting and restoration activities.
• Engage ISPs, vendors, and service providers for outage management and service restoration.
• Monitor and support digital banking platforms and production environments.
• Support user access provisioning and operational requests.
• Handle Microsoft 365 (O365) access requests and operational support activities.
• Participate in planned maintenance, deployments, upgrades, and change windows.
• Maintain ticket updates, operational documentation, knowledge base articles, and shift handovers.
• Ensure compliance with ITIL Incident, Change, Request, and Problem Management processes.
• Meet operational SLAs and support service availability objectives.

LogicMonitor & Cloud Tools Administration

Your Role:

• Administer and maintain LogicMonitor and enterprise monitoring platforms.
• Configure, tune, and optimize monitoring thresholds, alerts, escalation policies, and dashboards across infrastructure layers.
• Create and maintain dashboards, reports, and monitoring views for operational teams and management.
• Integrate monitoring platforms with ServiceNow ITOM and related operational tools.
• Analyze alert trends and implement tuning strategies to reduce false positives and alert fatigue.
• Develop monitoring standards, operational runbooks, and alert management procedures.
• Support observability initiatives across on-premises and cloud environments.
• Ensure monitoring coverage for critical business applications, servers, databases, cloud resources, and network infrastructure.
• Review event correlation and alert suppression configurations to improve operational efficiency.
• Conduct proactive health checks, performance monitoring, and capacity planning activities.

Systems Administration Responsibilities

VMware Administration & Troubleshooting

• Administer and support VMware vSphere environments.
• Troubleshoot virtual machine, ESXi host, storage, and network connectivity issues.
• Support VM provisioning, snapshots, migrations, cloning, and performance monitoring.
• Assist with VMware patching, upgrades, and maintenance activities.

Windows Server Administration

• Administer and support Windows Server environments.
• Monitor server health, services, CPU, memory, storage, and network utilization.
• Troubleshoot issues related to Active Directory, DNS, DHCP, Group Policy, and Windows services.
• Support patch management, server hardening, and system maintenance activities.

Windows Log Analysis & Monitoring

• Analyze Windows Event Logs and system logs for operational and security-related incidents.
• Investigate application failures, service interruptions, and system errors.
• Support root cause analysis activities using monitoring tools and log data.
• Create monitoring rules and alerts based on critical system events.

Linux Administration (Good to Have)

• Perform basic Linux server administration and troubleshooting.
• Monitor Linux server performance, services, storage, and network utilization.
• Analyze Linux system logs and investigate operational issues.
• Support user account administration, service management, and routine maintenance activities.
• Assist with Linux patching, upgrades, and security hardening.
• Familiarity with shell scripting and Linux troubleshooting is desirable.

Technical Skills

Monitoring & Observability

• LogicMonitor
• PRTG Network Monitor
• KACE Systems Management
• Infrastructure Monitoring
• Application Monitoring
• Dashboard Development
• Alert Management & Optimization
• ServiceNow ITOM Integration

ITSM & Operations

• ServiceNow
• ClickUp
• Incident Management
• Change Management
• Problem Management
• Request Fulfillment
• ITIL Framework

Networking

• TCP/IP
• Routing & Switching
• VLANs
• DNS
• DHCP
• Firewalls
• VPN Technologies
• WAN Connectivity Troubleshooting
• Network Monitoring & Performance Analysis

Systems Administration

• VMware vSphere
• Windows Server Administration
• Active Directory
• DNS & DHCP Administration
• Windows Event Log Analysis
• Performance Monitoring
• Linux Administration (Good to Have)
• Shell Scripting (Good to Have)

Banking Platforms

• Alkami
• nCino
• Encompass
• Argo Connects
• ATM & Banking Network Operations

Cloud Technologies

• Microsoft Azure
• Amazon Web Services (AWS)
• Cloud Monitoring & Observability
• Azure Monitor
• Cloud Infrastructure Support

Collaboration & Productivity

• Microsoft 365 (O365)
• Teams
• Exchange Online

Preferred Qualifications

• ITIL Foundation Certification
• CCNA or equivalent networking certification
• Microsoft Azure Fundamentals (AZ-900)
• VMware certification (preferred)
• Windows Server Administration experience
• Bachelors Degree in Computer Science, Information Technology, Engineering, or equivalent experience

Preferred Experience

• 5+ years of experience in NOC, Infrastructure Operations, Production Support, or Monitoring Administration.
• Experience administering LogicMonitor or similar enterprise monitoring platforms.
• Experience integrating monitoring solutions with ServiceNow ITOM.
• Experience supporting banking, financial services, or highly regulated environments.
• Experience supporting enterprise network infrastructure, servers, cloud platforms, and production applications.
• Working knowledge of Linux operating systems and troubleshooting methodologies is desirable.
• Experience supporting VMware, Windows Server, Microsoft Azure, and AWS environments.

Key Competencies

• Strong troubleshooting and analytical skills.
• Excellent incident management and escalation handling.
• Ability to work in a 247 rotational shift environment.
• Strong communication and stakeholder management skills.
• Vendor and ISP coordination experience.
• Documentation and operational reporting skills.
• Ability to perform under pressure during critical incidents and service outages.