Mobile App Support Engineer

Sv Soft Solutions Pvt Ltd; Chennai District; On-site; INR 220,000 - 450,000; Full time

Job summary

Sv Soft Solutions Pvt Ltd in Chennai is seeking an Application Support specialist to provide functional and technical support for mobile applications used by customers and operations teams.

You'll analyze issues with logs, API responses, and screenshots, coordinate with customers, developers, QA and server teams, and track incidents through resolution.

Qualifications

• 1–2 years of mobile-app support or testing experience.
• Basic understanding of Android, iOS, APIs, Firebase and issue tracking.
• Strong communication, documentation and problem-solving skills.
• Education: UG: Any Graduate

Responsibilities

• Investigate login, payment, notification, location and application-flow issues.
• Reproduce defects, document evidence and coordinate with development teams.
• Monitor releases, maintain support records and follow escalation procedures

Skills

Mobile App Support

API & Firebase

Troubleshooting

Client Communication

Education

UG: Any Graduate

Tools

Postman

SQL

Log Analysis

Play Console

Job description

Application Support Chennai Full time 1-2 years ₹2.2–4.5 LPA

Job Highlights

• Troubleshoot live Android and iOS application issues
• Coordinate with customers, developers, QA and server teams
• Gain exposure to APIs, Firebase, logs, releases and production support

About the Role

Provide functional and technical support for mobile applications used by customers and operations teams.
Analyse issues using screenshots, logs, API responses and reproducible test cases.
Track incidents through resolution and communicate clear status updates to stakeholders.

Key Responsibilities

• Investigate login, payment, notification, location and application-flow issues
• Reproduce defects, document evidence and coordinate with development teams
• Monitor releases, maintain support records and follow escalation procedures

Requirements

• 1–2 years of mobile-application support or testing experience
• Basic understanding of Android, iOS, APIs, Firebase and issue tracking
• Strong communication, documentation and problem-solving skills
• Education: UG: Any Graduate

Preferred:

• Knowledge of Postman, SQL, log analysis and Play Console
• Experience supporting delivery, e-commerce or SaaS applications
• Basic understanding of Flutter or React Native

Key Skills

Mobile App Support API / Firebase Troubleshooting Testing / Client Communication

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